A CRITICAL warning has been issued to anyone using Virgin Media broadband, with millions across the UK placed on red alert.
Scammers are stepping up their efforts to target customers through convincing phone calls – and experts have listed six key signs to watch out for.
2
It comes as the provider reveals an alarming rise in scam calls where fraudsters impersonate the company in an attempt to steal personal information.
The telecoms giant has now sounded the alarm after noticing a surge in fake calls that appear to come from Virgin Media’s own contact numbers.
The scammers use a technique called ‘number spoofing’, which makes the call seem legitimate – even though it’s not.
“Every day, people receive calls that appear to be from us,” Virgin explained.
“Fraudsters are increasingly using spoofed numbers to impersonate Virgin Media and try to trick you.
“So even if the number calling you appears genuine, it’s critical to know the warning signs of a scam call.”
The company says it’s vital for customers to stay alert, as phone scams have become one of the most common tricks used by cyber criminals to gain access to bank accounts, email logins and sensitive information.
Victims are often caught off guard because the calls can appear professional and convincing at first.
One of the first warning signs to look out for is an unexpected call.
Virgin advises users to be extra cautious if they weren’t expecting to hear from the company.
If someone phones out of the blue and claims there’s an issue with your account or service, that’s a red flag.
Customers are urged not to feel pressured and to hang up immediately if anything seems suspicious.
Another danger signal is being asked for your full password or PIN number.
Virgin Media stresses that it will never ask for this information during a call.
If someone does, it’s almost certainly a scam.
The company also warns about the use of urgency to push people into making quick decisions.
Scammers may claim your service is about to be cut off or that your account has been compromised.
These fear tactics are designed to make you panic and hand over information without thinking it through.
Customers should also be wary of anyone asking for remote access to their device.
Allowing remote access could let a scammer take full control of your computer, smartphone or tablet – and potentially install malware or steal sensitive files.
Virgin says to be cautious if the caller sounds robotic, overly scripted or unprofessional.
These could be signs that the person on the line is not who they say they are.
Finally, if you receive a call from a number you don’t recognise, always double-check it using trusted sources.
Virgin Media recommends using services like Who-Called.co.uk or visiting their Community Forums, where users report suspicious numbers and share their experiences.
Virgin Media said: “We take the security of our customers extremely seriously and urge everyone to stay vigilant.
“If you’re unsure about a call, it’s always best to hang up and contact us directly using a number from our official website.”
The 6 signs to watch out for
- Unexpected calls: Be cautious if someone phones you out of the blue claiming to be from Virgin Media. If you weren’t expecting the call, hang up.
- Requests for full passwords or PINs: Virgin Media will never ask for your full password or PIN over the phone. If someone does, it’s a scam.
- Urgency or fear tactics: Scammers may say your service will be cut off or your account is compromised to make you act quickly. Don’t be pressured.
- Requests for remote access: Never allow a caller to access your device remotely. This can give criminals full control of your data.
- Robotic or scripted callers: If the person sounds unnatural, unprofessional or overly scripted, it’s a sign they may not be genuine.
- Unknown numbers: Always double-check unknown numbers on trusted websites like Who-Called.co.uk or Virgin Media’s Community Forums.
2
