A CUSTOMER has questioned CVS after they allegedly didn’t get the vaccination they were expecting.
They claimed several emails confirmed the order, but somehow the retailer’s systems mixed up the information.
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“@CVSHealth Signed up for Pfizer COVID vaccine, all CVS emails confirming Pfizer,” the customer, Susan, wrote in a post on X earlier this month.
“After my shot, [the] pharmacist mentioned I got Novavax.”
“Showed me his instructions confirming Novavax,” she added.
Susan blasted CVS for the “system screw-up.”
“Can’t switch to Pfizer now, which is the better one.”
So, the customer got the correct type of vaccination, just not from the correct brand.
CVS ANSWERS
CVS quickly responded to Susan’s complaint and promised to investigate the situation further and fix any issues.
“Hi there, can you please share your full name, phone number, and CVS location with us in a DM so we can reach out to learn more?” the drugstore chain replied.
Susan responded with the details in a comment back and insisted that the pharmacist wasn’t at fault.
“His sheet showed Novavax but all my email reminders showed Pfizer,” she emphasized.
“Novavax [is] not as good as Pfizer. I have to doublecheck every time at CVS now.”
The drugstore chain responded again and thanked Susan for the details, but it’s unclear if the incident has since been resolved.
The U.S. Sun has contacted CVS for more information.
It’s also not the first time the retailer has promised to look into a complicated situation that left a customer fuming this month.
CVS closes 900 stores
CVS Health is finishing up its three-year plan to close 900 stores.
CEO Karen Lynch said it has shut down 851 so far, The Associated Press reported in August 2024.
The company announced the plan in November 2021, saying that the closures would lead to a retail presence that ensures it has the “right kinds of stores in the right locations for consumers and for the business,” per CNN.
The shutdowns amount to almost 10% of CVS’s footprint, in response to the shifting of “consumer buying patterns.”
The closures are part of a wider change in strategy of the company’s almost 10,000 locations.
Some stores have been removed to include more health services, such as primary care, and an “enhanced version” of CVS’s HealthHub layout.
“We remain focused on the competitive advantage provided by our presence in thousands of communities across the country, which complements our rapidly expanding digital presence,” Lynch said in 2021.
The shutdowns cost the company approximately $1 billion dollars in the fourth quarter of 2021, according to CNN.
REFUND RAGE
Another shopper, Brittany, cited a “horrible” experience in a March 14 X post.
She claimed that CVS owed her an “over $400” refund but “can’t even return a phone call or speak to a pharmacist.”
“This is so frustrating since it’s almost been 3 months and I still haven’t gotten a refund!” Brittany exclaimed.
A typical refund from a retailer takes a few weeks at most, so three months is longer than expected.
CVS replied and noted that it takes “these matters seriously” and requested more information to get her the cash back.
It’s unclear if the money has since been returned to Brittany.
Another shopper also claimed that her passport was “rejected” by CVS equipment recently and she wasted time and money “for nothing.”
CEO David Joyner also pledged earlier this month that customers would see lower prescription costs.
