It’s a scene that many no longer want to experience: a technician opens a fiber cabinet in the street, manipulates a few cables… and the connection disappears without warning. Until now, restoring the line involved a long administrative process between operators. From now on, thanks to “e-intervention”, the technician will be immediately notified that a neighboring line has just lost its signal.
An instant alert when the fiber lets go
The principle is based on an innovation developed by Bouygues Telecom, “Check Voisinage”, now shared with the entire sector within the Interop’Fibre group. When an outage is caused in a concentration point, the technician’s mobile application displays a real-time alert. He can then correct the error before even leaving the premises.
This common tool arrives after several years of negotiations between operators, under the leadership of Arcep. The objective is to put an end to haphazard interventions, “spaghetti dishes” which clutter cupboards and the permanent shifting of responsibilities between actors. “ By joining forces, we have strengthened our ability to ensure uninterrupted connectivity », underlines Alain Angerame, customer relations director at Bouygues Telecom.
The first experiments carried out in Gironde confirmed the interest of this approach. Since December 4, Orange and Bouygues Telecom have generalized it to their interventions. SFR will join the system in the coming weeks. In 2026, other infrastructure operators will follow. Beyond technology, the initiative marks an unprecedented rapprochement in a sector accustomed to tensions. Interop’Fibre, which brings together major operators around common procedures, serves as the backbone of this project. The challenge is to reduce involuntary outages, improve customer satisfaction and improve the quality of interventions.
The system is based on two complementary building blocks: information sharing between operators (Lot 1), operational for several years, and now immediate action on the ground (Lot 2). This last point changes everything: no need to wait for a future appointment to restore a line cut by mistake, the technicians have the authorization to carry out instant repairs, even on behalf of a competing operator. For Orange, this progress “ marks a new era in the relationship between operators “. Laurence Thouveny, customer experience director, insists: “ Thanks to real-time detection and immediate repair, we are able to significantly reduce inconvenience for our customers. »
SFR will adopt the solution in the coming weeks and welcomes a collaboration deemed “ unpublished » in the sector. According to Eric Pradeau, executive director operations, this cooperation will “ accelerate the quality targeted by the entire sector “. If everyone is happy, so much the better!
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