In an exclusive interview, Ishan Pandey sits down with Gracy Chen, CEO of Bitget, to explore the transformative impact of artificial intelligence on cryptocurrency trading and exchange operations. As the crypto industry continues to evolve, the intersection of AI and digital assets presents both opportunities and challenges. From copy trading innovations to the future of decentralized exchanges, Chen shares valuable insights into how Bitget is leveraging AI to reshape the trading landscape while maintaining its competitive edge in the rapidly changing crypto market.
Ishan Pandey: Is it possible to profit from cryptocurrency trading using AI today?
Gracy Chen: Proper use of AI today allows for improved performance across various activities, including investing and trading in the cryptocurrency market. It is a modern tool that every trader should learn to use effectively. In the first half of the 20th century, people used abacuses; in the second half, calculators; by the late 20th and early 21st century, electronic computing machines and personal computers became standard. Today, we have AI. With its help, traders can quickly access essential information about a specific financial asset and develop trading and investment strategies.
Ishan Pandey: Is it possible to profit from cryptocurrency trading using copytrading today?
Gracy Chen: Copy trading is a highly popular service used by both beginners and professional traders. It’s convenient, easy to use, and allows you to make a profit. Users should give it a try. Simply allocate a small portion of your portfolio (for instance, one-tenth), activate copy trading, and after a few weeks, compare the results from your previous trading strategies with those using copy trading.
The cryptocurrency market is highly volatile and full of risks. It requires careful attention and significant time investment. Alternatively, with copy trading, a professional trader takes care of everything for you.
Ishan Pandey: Speaking of AI and copy trading, what changes can we expect in 2025?
Gracy Chen: No one doubts that 2025 will bring further advancements in AI technology. Its application can potentially take copy trading to an entirely new level. Today, copy trading is a good instrument, enabling millions of people to earn without requiring extensive knowledge or time. Bitget analysts predict that with the integration of advanced AI, copy trading profitability will increase. This is what traders using copy trading today are looking forward to.
Ishan Pandey: Should we anticipate the launch of decentralized exchanges powered by AI, with no human oversight?
Gracy Chen: Unlikely in 2025. It all depends on the quality of the implementation of such a project. Innovative solutions still have a long way to go before gaining mass appeal. The current level of AI can handle tasks like creating websites, writing code, and developing smart contracts — almost anything related to the technical side. However, when it comes to user-friendliness, even the most popular decentralized exchanges face challenges today. Therefore, it’s too early to say that AI is capable of building a decentralized exchange that meets modern customer service standards.
Ishan Pandey: Will Bitget introduce new AI-based services in 2025?
Gracy Chen: Yes, we are constantly working on implementing AI. In addition to the everyone-can-think-of ways, such as using AI to optimize customer service and translation, we also have some more in-depth considerations. For example, we are working with third-party AI service providers to analyze the social graph of KOLs to help our listing projects optimize the KOL marketing strategy. Another example is that we use AI to prevent illegal activities, automate trading operations, screen personnel, and analyze the quality of service and key performance indicators of support staff. It’s far more efficient and smarter to rely on AI than to manage complex spreadsheets.
This is truly a comprehensive effort. We will continue to develop and improve all aspects of Bitget’s operations — from KOL promotion to KYC and AML procedures, from trading bots to customer service. By improving just a few percentage points across the hundreds of key performance indicators, we won’t just maintain our market leadership — we will see a substantial increase in its global user base. That’s why we are betting heavily on AI.
Ishan Pandey: Could the adoption of AI reshuffle the leadership within the centralized exchange market?
Gracy Chen: The cryptocurrency exchange market, driven by rapid technological advancements, is poised for significant shifts as AI adoption becomes increasingly prevalent. Integrating AI into operations offers centralized exchanges enhanced efficiencies in trading algorithms, user experience, fraud detection, and compliance. These capabilities are expected to provide a competitive edge, pushing major players to leverage AI-driven innovations to maintain and expand their market positions.
However, AI adoption may amplify disparities between leading exchanges and smaller players. With their resources and infrastructure, larger exchanges are better positioned to implement and capitalize on AI advancements. This could widen the gap in user numbers and trading volumes, potentially leading to the exit of smaller competitors that are unable to keep pace.
That said, AI adoption alone may not be the ultimate determinant of market leadership. Broader trends, such as the development of global cryptocurrency regulations and the increasing mass adoption of digital assets, will also play a pivotal role. In this evolving landscape, the exchanges that adapt most effectively to these new “rules of the game” will likely emerge as market leaders in the coming year.
The ability to combine technological innovation with regulatory compliance and user-centric strategies will define the winners in this rapidly changing environment.
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