We’ve all been there, whether it’s a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. It’s ideal to sit around the kitchen table to solve problems, but distance often gets in the way.
And let’s face it: it can be challenging to explain complex steps over the phone or video chat. So, what’s the solution? Remote assistance may be the answer you are looking for. Let’s see how you can lend a helping hand remotely and solve those technical problems.
First of all, a word of warning. After reporting third party scammers encouraging you to download and connect to them remotely, be very careful about using the following remote connection tips for those you already know and trust.
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Quick Assist is a built-in remote access tool available on Windows 10 and 11.
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To start, search for Quick help in the Start menu or find it in the Windows Accessories folder.
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Open the app and choose ‘Help someone’ Than log in with your Microsoft account (your friend or family member won’t need one).
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You will receive one six-digit code that expires within 10 minutes.
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Than, share this code with the person helping you.
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They should open Quick Assist and enter the code under the ‘Get help’ section.
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After she grant permission, You can control their computer. You can even use the Remote Reboot option to restart the computer and keep the connection.
For Windows 7, 8 or 10 users, you can use the older version Remote tool.
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Let the person help you search “Invite someone to connect to your PC” in Windows, or find it via Control Panel.
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They should send you an invitation file via email and share the generated password.
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Alternatively, they can use Connect easily if available, which only requires a password to be provided.
Remote Desktop Connection allows you to fully control another PC.
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First enable the feature on the remote computer by navigating to Institutions.
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Than click System.
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Next tap Remote desktop.
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Open the Remote desktop connection utility from the Start menu.
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Then enter the name or IP address of the remote PCand connect using the references as long as.
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Mac users can use the Messages app for remote assistance. Both parties must be signed in with their Apple ID and using macOS.
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Open To inform.
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Start or select one conversation.
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Click on the “me” button.
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Then click Part.
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You can ask the other person that “Ask to share screen” with you, putting you in control to help them with any problems.
For macOS Monterey or later, you can use SharePlay in FaceTime to share screens.
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Take care of it SharePlay is enabled in FaceTime preferences.
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Start one FaceTime phone conversation.
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Let the other person click FaceTime in the top menu.
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Then select Share screen and choose it share the entire screen.
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That’s possible display but no control over their screen.
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How to use FaceTime’s SharePlay in iOS 18 on iPhone or Mac
Of iOS 18Apple has improved FaceTime’s SharePlay feature, making it easier than ever to help family members with their computer problems remotely. Here’s how you can use SharePlay to guide them through the troubleshooting steps:
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To start a FaceTime call: Start by starting a FaceTime call with the family member who needs help.
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To activate SharePlay: Once the call is connected, tap SharePlay button. This will give you several options including share your screen or request access to the other person’s screen.
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Share your screen: To show how to perform a task, select “Share my screen.” This will broadcast your screen to the other person so they can follow your instructions.
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Request screen access: To see their screen to diagnose a problem, select ‘Ask to share.” The other person will need that approve this request. Once approved, their screen will appear on your device.
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Interactive tools: While viewing their screen, you can view the new drawing tools to highlight areas or draw instructions directly on their screen. This can be incredibly useful for pointing out specific buttons or menu options.
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Control playback: Watching an instructional video together will help you understand the playand it syncs across both devices. This ensures that you are both on the same page.
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End SharePlay: Once you’re done, simply tap the SharePlay button again and choose to end the session.
With these steps, you can effectively help your family members with their computer problems, wherever you are.
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SThe settings may vary depending on the manufacturer of your Android phone
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Open the Google Meet app on your Android device.
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Click Create a new meeting.
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Then share the meeting link with the family member who needs help via a text or e-mail.
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Both you and your family member must participate in the conversation via the provided coupling.
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Tap the three dot menu in the bottom right corner and select “Share screen.” Choose the screen or app you want to share. This allows the other person to see your screen and follow your instructions.
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If you want to see their screen to diagnose a problem, ask them to share their screen via the same steps. They will need that approve this request.
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While looking at their screen, you can guide them verbally or use the chat function send instructions. While Google Meet doesn’t have built-in drawing tools, you can use third-party apps such as Google Keep for annotations.
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This is possible if you watch an instructional video together control playback on your device, and they can follow it on their screen.
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Once you’re done, simply tap the “Stop Sharing” button and end the call.
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How to set up remote access for Chrome and other platforms
Chrome Remote Desktop is a versatile tool for cross-platform remote access. Both parties must use Google Chrome and the Chrome remote desktop place.
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The person who needs help has to click “Share my screen.”
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Download the necessary app.
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After installation they generate a 12 digit codethat you enter into your computer to gain control.
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This line-up makes it easier to start future sessions.
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Many video conferencing apps, such as Zoom and Microsoft Teams, offer screen sharing and remote control features.
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In Zoom, ask for control by selecting “Request remote control” of the View Options menu during a call.
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The meeting host can then do that give you control.
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In teams, click on “Request check” while sharing the screen, or give control by selecting “Give Control” from the sharing toolbar.
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We all encounter computer problems sometimes, or we know someone who does. Instead of waiting until you’re in the same room together (which can take a long time for some loved ones), you can use remote access to solve the problem remotely, no matter what device you have.
What challenges have you faced while helping someone remotely with technical issues, and how did you overcome them? Let us know by writing to us at Cyberguy.com/Contact
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Original article source: How to solve computer problems in your family remotely