You’ve heard about it, read about it, and was possibly forced to use it. We’re talking about T-Mobile‘s T-Life app, the app that is leading the carrier’s rumored transition to life as a digital carrier with no stores, and no reps. Looking to get T-Mobile customers and reps acquainted with the app, the company is forcing reps to handle a certain percentage of their in-app transactions (we’ve heard anywhere from 60% to 90%) using the app. Reps that don’t meet their goals could be fired.
Using T-Life to order your new iPhone 17 series model
If you’re a T-Mobile subscriber, you don’t have to run to a T-Mobile store on Friday hoping to be one of the carrier’s subscribers lucky enough to get in a pre-order before the iPhone 17 model you want is on backorder. You can be lying in bed with your phone in hand and order from the T-Life app. T-Mobile today published information about using T-Life to order a new iPhone. The first thing you need to do is install the T-Life app, assuming that you don’t already have it downloaded on your phone.
The app is available to those with an iPhone via the App Store. All you need to do is tap on this link and install the app on your iOS-powered device. If you’re using an Android-powered handset, click on this link to install the T-Life app. Apple iPhone models must be running iOS 16 and up. Android phones must be powered by Android 11 or later. After you finish the process of signing up for T-Life, tap on the “Shop” icon in the bottom right-corner. From there, you’ll be able to select the phone and the deal that you want.
You can also choose “Phones” to view all available handsets offered by T-Mobile, or press on “Looking to upgrade?” Select the device, and deal that you want and add color, storage and any extras. Add the proposed transaction to your cart, complete the transaction and that it it! Don’t forget to tap on “Benefits” to see what perks and rewards are available to you from the T-Mobile Tuesdays.
Why is there an uproar over the T-Life app?
The T-Mobile is forcing its salesforce to use the T-Life app to handle 60% to 90% of their transactions and we’ve already told you that some reps lost their monthly cash bonus for failing to meet the goal given to them by T-Mobile. By pushing the use of the app, one can only come to the conclusion that the carrier would like to reduce overhead by closing stores, firing reps, and eventually becoming a digital wireless firm like Verizon‘s Visible.
Visible has no stores and subscribers manage their accounts via the Visible app. There is a huge difference between Visible and T-Mobile, The latter owns its network infrastructure including cell towers, spectrum and more. Visible is an MVNO even though it is Verizon‘s own network it uses for its customers. We’ve told you that some T-Mobile customers were, at first, unable to buy a new phone at a T-Mobile store to replace a broken or lost unit because these customers were unable to access T-Life over their lost or damaged phones. T-Mobile has since made changes to allow a rep to open a new phone and install the T-Life app on it.
T-Life is useful at a time like this
Forgetting for a moment about the controversy surrounding the app, and how T-Mobile seems to be using it to prepare reps and consumers for a monumental change in how the carrier operates. The app itself appears to be useful since it can do so many things. But part of the reason why reps hate it is that it is buggy and doesn’t work as well as it should. This makes using T-Life to handle in-store transactions very trying for T-Mobile reps.
However, the reps are under pressure to use the app in T-Mobile stores, and show consumers how to employ it on their own devices. Older subscribers can run into problems with T-Life. However, if you are knowledgeable when it comes to mobile devices and apps, you might find T-Life to be a timesaver.
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