CHIEFS at a low-cost airline has updated its rules for travelers wanting to amend their personal information.
Execs say they want to reduce booking mistakes and improve passenger experiences.
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The airline insisted that the policy change is part of efforts to protect the company from fraud.
And, execs hope it will cut the number of flights being delayed by boarding problems.
Airline bosses warn that passengers who have spelling mistakes in their names can be denied boarding their flights.
Only certain passengers booked on Volaris flights can amend their details.
Changes can be made via the Volaris website, its app, or the airport ticket desk.
The carrier has a set of strict rules in place for passengers wanting to amend details before they fly.
Travelers have only 24 hours to make any amendments if their flight is three days away.
Names can only be corrected for legal reasons if the 24-hour deadline has passed.
But, travelers will be hit with extra charges if they want to amend their boarding cards.
The basic fare ranges between $100 and $120, while a standard fee is somewhere between $75 and $100.
Those who have taken advantage of a premium subscription are free of charge.
Passengers have been warned that they can’t change their entire name on their ticket.
Up to three characters in first or surnames can be changed, as well as small spelling mistakes.
Travelers cannot put nicknames on their boarding passes, or change their entire name.
If this time has passed, then name correction is only allowed for legal changes.
Travelers must provide a government-issued IS, marriage or divorce certificate, court approval name change form, and/or passport in case of international flight.
Volaris has issued tips to travelers so they don’t have to make amendments on their boarding cards.
Travelers should take their time while booking a flight.
They should also double check the name on the booking matches their passport details.
Travelers should always use the name that’s listed on their passport or government ID document.
And, they should try to avoid making spelling mistakes on the booking form.
Meanwhile, The U.S. Sun reported Southwest Airlines has made a major change to its seating policy.
The carrier’s open-seating policy, which had been a constant for more than five decades, is ending.
The new assigned seating policy will go into force from January 2026.
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