HUNDREDS of Brits have reported problems with BT this morning, claiming they are unable to access their emails.
More than 800 people have logged complaints on the Downdetector website, which measures outages, today.
Some vented their frustration on social media site X, with one saying that the “email servers are down” with no response.
Another said: “BT your email isn’t working. On my phone, I can send messages but can’t attach pics despite permission being given to access them.
“On my pc I can’t access my email at all.”
A third wrote: “Cannot access email on laptop – error code bmx_2xxx. Can access on phone as usual. Please explain.”
Some 51 per cent of the issues reported were with the company’s email.
Meanwhile 41 per cent were complaining about broadband and 2 per cent about landlines.
Most of the reports came after 9am – just as millions of workers would have been logging on to begin their shifts.
BT has a service where you can check if there’s been an outage in your area.
You can use the service checker on its website so you can see what’s happening.
How can I check if my broadband or emails are down?
MOST broadband and mobile phone providers have dedicated pages where you can check the level of service on offer in your area.
For example, BT has its own page here – bt.com/help/check-service-status.
Plus, you can check websites such as Down Detector, which will tell you whether other people are experiencing problems with a particular company online.
You need to enter your phone number to check your line.
Alternatively, you can call BT’s helpline on 0800 800150.
You can also troubleshoot issues with your BT broadband on their help page.
Plus you can check social media to see if BT has communicated about widespread service loss or if other customers are having similar issues.
BT have been contacted for comment by The Sun.
The issue comes after thousands of BT users experienced problems accessing their emails earlier this year.
More than 5,000 people reported problems at the time.
The problem started early in the morning, with customers reporting complaints just after 5am.
How can I contact BT and am I entitled to compensation?
You can get in touch with BT by phone, post or online by visiting bt.com/help/contact-bt.
You can also speak to BT via its live chat service.
If you’re a broadband customer and the outage has left you without service, you may be entitled to compensation.
Contact BT to find out what they can offer you.
You may also have the right to leave if you’re without service for a sustained period of time.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
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