Meta is working on a fix for a software update that broke Quest headsets

Meta is reportedly working on an issue with a software update that bricked some Quest 2, Quest 3 and Quest 3S headsets, the company announced. The company initially upset customers by not only releasing a faulty update, but then telling affected buyers that they would not fix the problem because the headsets were out of warranty, because The edge reported.

Now Meta appears to be making amends by saying it’s working on a fix “for all users” and that customer support has “new directions for supporting users.” Some buyers said on Reddit that they received an email confirmation that the company would provide out-of-warranty service for their error.

“We discovered a software update issue that caused some Quest 2/3/3S headsets to become unresponsive and unable to boot properly,” Meta wrote in its help center. “We are actively working to resolve the issue for all users, but in most cases you can now use your device normally. If you have a device that is still unresponsive, we are here to help. If you have a search have 3S, click the button below for next steps. Quest 2 or 3 users, contact us for support.”

The issue dates back to December 6, when Meta said software updates at the time were affecting Quest 3S devices. The update includes features like a virtual desktop, faster hand tracking, easier pairing with Windows 11 PCs, and more.

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