Meta Reworks Support For Facebook And Instagram, Tests AI Help Assistant

Meta Reworks Support for Facebook and Instagram, Tests AI Help Assistant

Last updated: 2025/12/07 at 8:14 PM

News Room Published 7 December 2025

A new support hub for Facebook and Instagram is beginning to appear bringing improvements to Meta’s security tools across both apps.

In the company’s announcement, Meta says its previous support tools haven’t “always met expectations.” It says, “We’re committed to improving by continually investing in better support experiences for everyone who uses our apps.”

A new centralized hub pulls together all Meta’s support tools for Facebook and Instagram into one space, allowing you to lock down your account, change a password, tweak where your services are accessible, and more. It’s also home to Meta’s recommendations of how you can improve your account’s security.

The hub is rolling out now on Android and iOS. There’s currently no word of support for Meta’s other services, such as Messenger, Threads, or WhatsApp.

(Credit: Meta)

The new hub also introduces a new AI-powered support assistant to help with protections on your Meta account. The brand says the tool will work “whether you need to recover your account, update settings or manage your profile.”

Tests for the AI-powered tool begin with Facebook, and Meta says it plans to bring the assistant to other apps in the future.

Meta is also using its AI to better monitor for what it calls “risky” account activity. The brand says the AI improves its SMS and email alerts, but it’s unclear if that means you’ll see more notifications, or if Meta’s system will be smarter at spotting the difference between normal and malicious activity.

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Alongside these features, Meta says it has improved trusted device recognition. It says, “Our systems recognize the device you usually use and familiar locations better than ever.”

If your account is overtaken by a bad actor, you will likely lose access to this new support hub as you need to be logged in to view it. If that happens, Meta’s process remains the same advising users to head to this website.

However, the process should be easier than before. Meta says, “Our new account recovery experience adjusts to your particular situation with clearer guidance and simpler verification. We’ve also expanded recovery methods to include taking an optional selfie video to further verify your identity.”