On Wednesday, the Ministry of Industry and Information Technology (MIIT) of China released an announcement on the telecommunications service quality in the fourth quarter of 2023, in which miHoYo’s hit game Genshin Impact was specifically mentioned by the MIIT for having the lowest timely complaint resolution rate at 39.3%. Among the 175 monitored internet companies, miHoYo, Guangzhou Great Wall Broadband Network, Ziroom, and Tongcheng Holdings were identified as the four companies that did not meet the required standards for timely complaint handling. The MIIT has urged the relevant companies to properly address the issues raised by users. Additionally, four types of complaints were received by the Internet Information Service Complaints platform: product functionality (47.7%), customer service (25.6%), privacy protection (12.9%), and other categories (13.8%). [MIIT, in Chinese]
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