By using the SIM cards in this manner, the rep generated artificial usage on the lines preventing them from being deactivated in T-Mobile‘s system. This allowed the rep to keep his commissions. We assume that most or perhaps even all of the 300 new lines activated were ones that the employee added to customers’ accounts without getting their permission. A well thought-out scam to be sure.
Another former Arch employee also saw his whole store let go because the manager “was up to some shady shit that we had no involvement in.” Among those canned was a new hire that hadn’t even finished the training program. The scam that this person’s post mentioned was one that victimized elderly customers who was unfortunate enough to walk into an Arch-run store.
The elderly victim would be told that he was going to receive a free tablet and watch when in reality the subscriber would be put on the lowest-priced plan without permission and enough accessories and extras would be added to the account to bring the monthly cost up to the previous level or slightly higher. The rep would earn a nice commission and the customer might never realize he was lied to.
One Redditor wrote, “I left Arch Telecom 3 weeks ago. Best decision ever.” Another said, “I work for corporate. Some of these stories of people getting laid off are terrifying but it’s usually TPR or people doing shady stuff.” If for some reason you don’t want to conduct business with T-Mobile via their website and you prefer doing it in person, make sure you visit a corporate store.
We have requested a comment from T-Mobile and if they ;eave a statement we will update this story.
