SAMSUNG customers across the world were hit with issues with their smart TVs over the weekend.
Tech-savvy users figured out a way to solve the outage and shared the hot tip with others.
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Reddit became awash with Samsung customers reporting issues with their TVs last week, claiming they were unable to access apps like YouTube, Apple TV, Hulu and Prime Video.
They claimed that the apps were still visible on the menu, but as soon as they tried to open them, they were presented with a variety of error messages.
Netflix, which operates on its own content delivery network, was unaffected by the outage, which suggested the issues were connected to the servers used by other streaming apps.
Top TV tip
On Reddit, users from across the globe were reporting issues.
Denmark, America, England, El Salvador were some of the countries affected by the fault.
Following a discussion on Reddit, one user shared the handy trick.
“Suggest you hold the power button on your remote until the splash screen comes up. That’s a full power cycle. Or you can unplug, leave unplugged for 30 seconds, and then power up,” they wrote.
Another advised: “Try to reboot the TV, and if it doesn’t work, reboot the router. If it doesn’t work, hold the power button on the remote until it resets.”
Samsung’s scramble
One user on Reddit claimed to have received a response from Samsung support, letting them know that the company was “aware of a potential disruption of service on your Samsung TV”.
The brand added that its engineers were working to fix the issue “as soon as possible”.
The issue is now resolved, but for Samsung smart TV customers, this could be a helpful tip to remember.
Samsung told The Sun: “Our TV service was affected for a small period of time overnight last week but was restored quickly and customers were able to resume normal use by powering off and restarting their TV with the remote control.”
Foldable phones
This comes after customers have gone wild for the new Samsung foldable smartphones.
The tech giant has unveiled a new range – and they are thinner and lighter than before.
This includes a new Galaxy Z Fold7 for those wanting to seamlessly switch to a big screen experience, the Galaxy Z Flip7 for a compact handset, as well as a cheaper Galaxy Z Filp7 FE.
On the Galaxy Z Fold7, Samsung has managed to bring the weight down to 215g (less than an iPhone 16 Pro Max) and the thickness to 8.9mm folded.
Meanwhile, the Galaxy Z Flip7 is the thinnest the range has seen yet at 6.5mm when folded – and the battery size has been increased despite the slimming down.
And for the first time a budget “FE” edition has been introduced, starting at £849.
While Samsung has led the way on foldables, the category as a whole still remains smaller compared to traditional phone formats.
So, to give people a chance to test them out Samsung has started a new 100 day trial period.
It means you can buy any one of the new Galaxy Z devices and return it for a full refund up to 100 days later if you’re unconvinced.
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