Dr Maja Pantic has been appointed as NatWest’s first chief AI research officer to advance the bank’s AI capabilities to meet customer needs and drive research and innovation efforts across the bank.
Pantic brings deep AI research expertise to the role, currently serving as professor of affective and behavioural computing at Imperial College London and holding previous roles at the Samsung AI Research Centre and Meta.
As part of the new role, Pantic will have a variety of focuses, such as accelerating AI use cases, leading R&I efforts to provide a forward-looking view on AI advancements and progressing the use of AI for bank-wide simplification.
Scott Marcar, chief innovation officer of NatWest Group, said: “It is not the first time I have said that AI is helping us to be a simpler NatWest and to transform our customers’ experiences as we become even more of a trusted partner in the moments that matter most.
“Maja’s appointment is another important and exciting milestone; her unique skills and experience will help us adapt and meet customers’ changing needs faster, and more effectively, whilst complementing our team’s existing capabilities.”
“My career decisions have always been guided by two things: the opportunity to make an impact and the chance to learn,” Dr Pantic added.
“Joining a business such as NatWest will not only give me the opportunity to work at the forefront of technological shifts in the banking industry at an immense scale, but to learn from leaders who instil a culture of learning and innovation throughout the bank.”
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