Sense of Frustration Amongst Corporate AI Adopters
Recent news and evidence points towards a lack of bang for buck for companies introducing AI. S&P Global, a Manhattan-based data provider, found the amount of companies abandoning most of their generative-AI pilot projects has risen to 42%. This is up from 17% last year.
In similar news, buy-now, pay-later service Klarna has reversed its plan to use AI for most of its customer services after reports of poor quality service and customer dissatisfaction. It is now looking to rehire humans.
This could potentially indicate a growing frustration with AI within the corporate world, particularly when businesses want to see return-on-investment when integrating a new technology. In fact, some studies have shown that AI is not making many differences at all to business operations.
It could be argued that the excitement surrounding AI in the past few years is yet to match its actual capabilities. However, AI companies continue to lay it on thick. Anthropic CEO Dario Amodei recently warned white-collar workers that AI could take their jobs in the next two to five years.
