Riverbed Improves Employee Mobile Experience with Aternity Mobile

Riverbed has launched Aternity Mobile, a solution designed to improve the digital experience of workers whose daily lives largely depend on staying connected to a mobile device. Professionals such as delivery drivers, nurses, customer service experts, etc. whose smartphone or tablet is a central element of their daily activity. And as more sectors adopt mobile devices for their operations, the digital management of Employee experience becomes a critical priority.

So much so that Gartner predicts that companies will invest $61.5 billion in mobile devices in 2024, 1.4% more than in 2023. In addition, the American consulting firm also predicts that companies will purchase 155 million mobile devices, including phones and tablets, for its employees in 2024.

The need for mobile DEX

Until now, Riverbed explains, the digital management of the employee experience has traditionally focused on portable devices and PCs, leaving a significant void in the mobile field. With millions of mobile devices in use, lack of visibility into employees’ mobile experience represents a major blind spotespecially for those in front-line roles who interact directly with customers and patients.

Now Riverbed addresses this need with Aternity Mobile, a solution that allows IT teams to proactively identify and resolve digital experience issues on Android and iOS devices. Thus, this tool provides a complete view of the application performance and mobile devices, allowing IT to improve employee productivity and customer satisfaction. These are some of its benefits:

• Comprehensive visibility: Aternity Mobile provides a cohesive view of the employee’s digital experience, even when they switch devices. Collects more than 150 device, application, and network performance metrics.
• Proactivity and resolution: IT teams can identify issues related to hardware, battery health, device configuration, and network connection, and proactively take corrective action.
• Wide Compatibility: Aternity Mobile is compatible with multiple device vendors, including mobile devices rugerizados and independent kiosks.
• Continuous improvement: The telemetry provided allows IT to obtain feedback and send contextual help to employees, optimizing their performance and ensuring compliance with corporate policies.

“With Aternity Mobile, we are filling a critical gap in mobile digital experience management,” said Mike Marks, Vice President of Product Marketing, Riverbed. “Our solution not only improves employee productivity and customer service, but also provides businesses with the visibility needed to ensure their mobile investments translate into positive business results.”