Salesforce celebrates its TDX Development Conference this week and the announcement of its new Market Digital AgentExchangenow unites a new and renewed version of the solution to create agents with autonomous, Agentforce 2dx.
The novelties also include a set of low code tools so that Salesforce developers configure, try and implement agentforce with confidence, faster, together with advanced analysis to help equipment to monitor, purify and optimize the performance of the agent with real -time data and guidance. Administrators and developers will be able to prove all these tools in the new Agentforce Developer Editiona free environment to create prototypes of agents.
The new version of the digital work platform that allows to incorporate autonomous and reliable agents to the workflow is released from the chat interfaces, which allows the proactive agents operate autonomously in the backgroundopening new possibilities beyond traditional cases of customers and employees.
With these new capabilities, organizations can now integrate autonomous agents without their data systems, business logic and existing user interfaces, which allows proactive agents to operate independently in the background, anticipate commercial needs and take measures dynamically, which improves efficiency, agility and scale.
The importance of agents with autonomous
«Today, companies have more work than workers, and agentforce 2DX is taking a step forward to fill that void. By expanding digital labor beyond CRM, we are making It is easier than ever for companies to integrate the AI of the agents In any workflow or application to manage routine tasks, increase the capacity of employees and connect with customers, ”he says Adam Evans, Executive Vice President and General Manager of the Salesforce Artificial Intelligence Platform.
With deep integrations in the entire Digital Labor platform of Salesforce, CIO, IT leaders and developers can create agents without problems and automate work wherever it is carried out, promoting efficiency, promoting innovation and unlocking new opportunities in the multimillionaire market for AI agents »adds the executive.
Salesforce has pointed out the importance of these launches by pointing out that 96 % of developers believe that artificial intelligence agents will positively change their work experience. And it is that the agents ia They represent the next evolution of automationwhere agents driven by artificial intelligence operate independently to execute tasks, make decisions and optimize workflows without constant human supervision.
Unlike traditional artificial intelligence chatbots, which require manual indication or rigid programming, artificial intelligence with agents dynamically respond to data in real time and business needs in constant evolution. Salesforce says that the latest improvements mark a great leap in the way organizations integrate agents into daily operations. The world is going from the automation coded with manual activators and long development cycles to integrated agents that monitor the data proactively, detect changes and take measures autonomously.
News in agentforce 2dx
The implementation of autonomous agents for each interaction with clients and employees used to require a complex strategy. Now, administrators and developers have the necessary tools to integrate agentforce anywhere and adapt it to each case of use. As main novelties From the new version we can highlight:
- API of Agentforce: Integorce in backend processes, other systems and directly in applications with the new agentforce API. Customers can activate agentforce through an API Rest to start a session, finish a session and continue it, as well as to connect the agent with data.
- AGENTFORCE INVOCABLE ACTIONS: Now, agentforce can be integrated into the business logic of Salesforce, such as Flow and Apex, to dynamically complete the work within a deterministic process. Customers can now add agentforce as a step in Salesforce Flow and activate agentforce programmatically in Apex.
- MuleSoft para Agentforce: It allows developers to use natural language to create agentforce issues and actions from Mulasesoft API. This gives agents expanded capabilities, which generates interactions with faster and more informed customers. The MuleSoft API catalog simplifies the development of AI agents by centralizing access to various API of MuleSoft, Salesforce and Heroku within Agentforce.
- The agentforce mulasoft connector It allows developers to integrate agentforce into existing workflows, which allows APIs and integrations to activate agents to enrich data and the execution of actions.
- Agentforce en Slack Workflow Builder: Allows anyone to incorporate agentforce in automation without code in Slack. Customers can activate agentforce from Slack events and pass Slack’s conversational context to agentforce without relying on an action initiated by the user.
- Agentforce for employees: Easily imply agentforce for cases for the use of employees in Slack, Salesforce Lightning and Salesforce Mobile with a new agentforce template. The employee agent can be configured to answer questions related to CRM and handle their tasks, or customize to be an employee agent for use cases such as benefits, well -being, expenses and others.
- Compatibility with enriched content: Provide enriched content intelligently within agentforce’s responses in all digital interaction channels.
- Personalized response actions for Lightning Web Components: Incorporate a Lightning web component into agentforce’s response.
More facilities with agentforce 2dx
The new version includes new pro-code and low-code tools to help administrators and developers to devise, build, implement and supervise your agentforce throughout your organization. These tools are part of the Salesforce platform, so they are fully integrated into the workflows that developers use every day, such as Devops Center and the command line interface (CLI). In this regard, he emphasizes:
- Agentforce Developer Edition: A new free environment to access agentforce and data cloud to start creating prototypes of the first cases of use. Agentforce Developer Edition includes 10 GB access to Data Cloud and 150 generations LLM per hour.
- Assistance of AI in Agent Builder: Teams can now put agentforce in faster production and with more
Trust with the creation of instructions and the topics promoted? AI Assist also helps teams solve problems with the answers that agentforce provides and provides guidance on how to improve the subject and the underlying instructions. - Test Center: Teams can easily try their agentforce on scale settings using AI. AND
They can automatically generate and execute test cases at the Test Center in your Salesforce sandbox. Teams can also evaluate how well agentforce configurations adhere to the barriers of
Security such as fidelity or relevance of the context. - Compatibility with Cli and vs Code: Developers can now create, update and test agentforce configurations through CLI and VS Code. All aspects of agentforce configurations can
Create and update with pro-code tools, and test cases can be executed in these configurations. - DX Inspector: Explore and understand all the metadata and data used by agentforce, including the issues and actions of the agents, within their Salesforce sandbox. Make a monitoring of changes in metadata easily while configuring agents in Agent Builder through the side panel.
- Agentforce interactions explorer: Detailed reports and analysis on agentforce performance, from general trends to individual sessions. Understand each user application, the reasoning steps associated with the answer and see recommendations promoted by AI to help continuously refine the issues and instructions to improve agent’s performance.
The full version of the new agentforce 2DX will be available to the general public In April 2025although some specific functions will be launched in advance as of today. The new AgentxChange digital market is available from this week as well as the agentforce Developer Edition, the free trial environment. The agent Builder with an assistance of AI will be available this month and will be included with agentforce.
