Salesforce has expanded agentforce functions to Adapt them to the needs of human resources departments. Salesforce Agentforce for HR It is a nunevo package of functions with the company integrated directly to the company’s HR Services solution of the company, which has both a portal for employees and a human resources service console for the equipment of said departments.
Agentforce for HR includes a subject of issues ready to use, composed of broad categories of tasks that an AI agent can perform, and actions, which are specific steps or tools used by the AI agent to perform the tasks. The issues and actions are customizable, and allow employees to get answers and take measures on their own and work with human resources teams so that they can climb the support to more employees, and focus on other more complex resolution tasks.
With this service, employees can perform human resources support tasks in conversational, and do it from applications that use more frequently, such as Slack or their employee portal. All without the need to open tickets, review policy documents or move through several systems. The AI agent is prepared based on company databases, articles on specific and political issues, and integrates with the main human resources information systems (HRIS) and Human Capital Management (HCM).
Salesforce Agentforce HR: Employees for employees and human resources teams
In this way, employees can get personalized answers to their questions, since the system adjusts their answers to each employee based on the data they have about it and business policies. They can also monitor employee programs assigned to them.
These programs are personalized for the itinerary of each employee, and may include videos, training modules and forms related to objectives to be achieved. Agentforce ensures a soft transition, while keeping employees informed of their advances and highlights the pending issues to avoid overcoming limit dates.
On the other hand, they will have facilities to track and record human resources cases for special requests, such as permits or discrepancies with payrolls. When an employee, therefore, asked about the status of a request of this type that he has made to the system, will receive information about his status.
They can also manage their permits and vacation requests, with options to ask or cancel them, and check how many free days they have, both on vacation and their own matters. The system will also allow them to update their information on the employee profile, ask for vacations and see the status of their requests in human resources systems using natural language, and do it in just a few seconds while working.
Other actions that can be carried out more easily with agentforce for HR are the review and edit of their details of their income into account without having to connect to a separate system. Automates data management, to reduce the administrative tasks of workers, and values the viability of reimbursements based on company policies, answer questions about the status of reports and can create and send expenses reports with only one interaction.
In the event that a request is too complex or personal, agentforce will be transmitted immediately to a human resources representative through the corresponding service console. Agentforce is integrated with this console, which allows human resources teams to generate answers and summaries with real -time recommendations, based on the context of the conversation and knowledge base of the company.
You can also unify employee data, thanks to a predefined MuleSoft integration that captures the data of human resources sisterms. In this way, human resources teams have more facilities to access them without leaving the agentsooft service console.
The agentforce for hr service Use AI and natural language process to understand the purpose of a question. Then, Data Cloud unifies the structured data of the employees with the unstructured, to have the complete database you need to offer precise answers to the questions of the employees.
Finally, the Atlas Reasoning Motorthe brain that is behind agentforce, analyzes the unified information that has achieved and executes the most relevant action for the resolution of employee problems.
