Sam Altman does not spare his words. Intervening in front of officials of the American federal reserve, the CEO of Openai said that certain professions are doomed to be ” Totally, totally replaced By smart agents. In sight: customer support professions.
The professions of the tertiary in danger
For him, AI agents are already capable of performing all the tasks of an employee in a call center, with more speed, without errors or extendable menus or endless transfers. “” It’s like a super intelligent and competent person “He told Michelle Bowman, vice-president of the Fed responsible for supervision. He claims that the call is managed at once, without friction. “” It’s done. »
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However, this efficiency comes up against the reality on the ground. The example of Klarna is speaking. The online payment service, which had entrusted two thirds of its customer service to IA agents, recently rehired by human staff. The boss Sebastian Siemiatkowski recognizes that chatbots are less expensive, but the quality of service was not there. He also believes that customers must be able to choose to speak to a human.
Sam Altman does not stop in customer service. He believes that AI as chatgpt are capable of providing better diagnoses today than the majority of doctors around the world. However, he refuses to go too far: ” I really don’t want to entrust my health to Chatgpt without a real doctor in the loop “He says, even if he admits may be” a dinosaur On this point.
Despite the enthusiasm for AI’s abilities, the Openai leader does not hide the risks. He fears that a hostile state does not use it to destabilize the American financial system. He is also concerned about the quality of vocal cloning, now so realistic that they could facilitate massive scams, especially in banks that use vocal fingerprints to authenticate their customers.
Sam Altman is not the only one to sound the alarm. Dario Amodei, CEO of anthropic (a competitor of Openai), thinks that half of the beginner office positions could disappear in the next five years. Other bosses – Amazon, Ford, Spotify, Moderna – share this analysis, even if their speeches often suggest that the reduction in costs takes precedence over human consequences.
The CEOs of these large companies may multiply the warnings, the question remains if they really want to brake the machine, or simply prepare the spirits for its painful side effects.
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