In his Knowledge 2025 event, Servicenow has announced a platform ai platformdesigned for Integrate different types of artificial intelligence, agents and models throughout the structure of companies. It is actually a renewal, which integrates various novelties and reinforces integrations with the company’s strategic partners solutions. Among them Nvidia, Microsoft, Google and Oracle.
Servicenow AI Platform reune intensance, data and coordination, and allows to pass isolated projects to a comprehensive execution of large -scale AI, through an intelligent and conversational layer of interaction with artificial intelligence. This interaction layer allows complex tasks through systems, taking advantage of the Knowledge Graph, el Workflow Data Fabric y el AI Agent Fabric de ServiceNow. Each one connects through company data systems and agricultural frames.
AI Tower Control is a unified center of the platform, from which to govern, manage, ensure and maximize the value of any AI, model or workflow of Servicenow or third parties. It is responsible for facilitating collaboration, comprehensive supervision and large -scale automation throughout the company.
Another of the novelties of the platform, AI Agent Fabric, is a communication infrastructure for business ecosystems, with which AI agents can work in a coordinated manner with tools, equipment and suppliers. AI Agent Fabric facilitates integration with partners such as Microsoft, Nvidia, Google or Oracle; And allow agents and collaborators to share context, coordinate tasks and generate results throughout the company’s ecosystem.
The platform also offers an advanced CRM and promoted by AI, which unifies sales, compliance and service on a platform. Thus, companies can go from a reactive support to a proactive commitment during the customer’s life cycle. From the configuration and budgeted to compliance with orders, customer service and renewal. The platform also integrates the New LLM Apriel Nemotron 15B, developed by Servicenow and Nvidia and presented in this same event.
The company has also taken the opportunity to announce the launch of Servicenow University, a service that offers companies a learning experience designed to take advantage of the human potential of its employees, as well as to take advantage of business transformation.
Bill McDermott, President and CEO of Servicenowrecalled that «Servicenow is opening the way to a new era of business transformation with its AI platform. We are taking advantage of the entire potential of artificial intelligence, applied to any industry, agent and workflow. For decades, CEOs have sought that technology accelerates business transformation. With this state -of -the -art architecture, we finally have the necessary base to manage the company integrated in real time. We are the only ones capable of coordinating artificial intelligence, data and workflows on a single platform. This is the time to release the opportunities of the future with Servicenow as the Operating System of the 21st century ».
