Sky has issued a major alert to their customers after thousands of users suffered a huge TV outage.
And now, the popular TV platform has urged viewers to use a ’30-second’ text trick to save their telly.
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More than 30,000 people reported the problems with Sky on the website Downdetector.
One customer wrote: “Mine [Sky box] says ‘you can’t watch TV at the moment due to connectivity problem’.
“But my internet is fine and the box is connected.
“Has to be [a problem] at Sky’s end.”
Another had the same issue, writing: “Mines completely gone off, can’t get on the app. Can’t do nothing.”
The vast majority of complaints were over Sky’s TV service, although a small number of people also had problems with the internet service.
And some customers even reported experiencing a total blackout.
The issues, which mainly affected Sky Q devices, left many unable to enjoy their favourite viewing, with homes facing blank screens and error messages.
Sky said it fixed the issue, but some users have still been suffering from problems days after the initial problem took place.
At the time Sky said: “The issue was quickly resolved, and service has been restored.”
They also urged users to unplug the Sky box from the mains.
But now, in an attempt to resolve all issues, Sky has sent out a text message alert explaining what to do if your television still isn’t working properly.
Sky explained: “We’re extremely sorry if you experienced issues with your Sky Q services recently.
“These issues have been fixed. If you’re still having trouble, please switch off your box at the mains for 30 seconds, then back on.
“For mini box issues, also reboot the main box.”
Following these instructions should solve any remaining problems.
Simply switch your Q box off at the mains, wait at least 30 seconds and then plug it back in again. That should get your TV screen restored.
Users of Sky Glass and Sky Stream were unaffected and it has not been revealed as to what caused the issues for Sky Q customers.
Sky Glass and Sky Stream use the internet to beam content to screens and don’t require a dish stuck to the chimney.
And a TV expert believes it’s “unlikely” Sky will ever release a new satellite product.
Also, few Sky TV customers are aware of a trick to skip through pesky adverts – with most not even realising it was possible.
The game-changing trick works with both recorded and live broadcast shows, and lets time-savvy viewers waste as little as possible when watching TV.
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