Software company that provides services to American and British supermarkets says it has been hit by a ransomware attack

A major software supply company, which counts US and British supermarkets and Fortune 500 companies among its customers, said it was hit by a ransomware attack over the weekend. The hackers affected Blue Yonder, an Arizona-based software company that was acquired by Panasonic in 2021. – affecting a private cloud computing service the company provides to some customers, but not the company’s public cloud environment. A spokesperson for Blue Yonder did not answer questions about which customers were affected, including those in the United States. But messages Blue Yonder sent to customers that CNN reviewed show the company is committed to working with U.S. customers to mitigate any impact on customers. “On November 21, 2024, Blue Yonder experienced disruptions to its managed services hosted environment, which was determined to be the result of a ransomware incident,” Blue Yonder said in an initial public statement on Friday. The company said in an updated statement on Saturday that it was making “steady progress” in its recovery but still had no “timeline for recovery”. The immediate impact was felt in Britain, where two of the four largest supermarket chains told CNN they were taking steps to resolve the outage. “We have returned to a backup process, but the outage has affected the smooth flow of goods into our stores,” said a spokesperson for Morrisons, which has almost 500 supermarkets around the world. United Kingdom.A spokesperson for Sainsbury, another major British supermarket chain, told CNN that it has put “emergency processes” in place to deal with Blue Yonder’s outage. Some of the largest US supermarket chains use Blue Yonder, including Albertsons – the chain’s parent company. such as Safeway and Jewel-Osco – and Kroger, the parent company of chains such as Ralphs and Fred Meyer. Albertsons and Kroger did not immediately respond to CNN’s request for comment. Other major companies that have used Blue Yonder products or services include Proctor & Gamble and Anheuser-Busch, according to Blue Yonder press statements. Neither company responded to requests for comment.