Software Stack reinvented: Servicenow AI -Integration

Large business vendors place different bets on agent technology, but there is one factor that will determine whether they will eventually succeed: reinventing the software pivot to eliminate silos.

One of the central players in this Software Stack transformation is Servicenow Inc. New releases And important partnerships, the workflow automation company uses its software-as-a-service platform to enable Agentic AI for customer support, HR, IT management and more. The streamlined integration of AI agents and intelligent task-oriented pieces of software that can perform autonomously tasks will be an important ingredient in the GO-to-Market strategy of ServiceSow for AI and their software pestle.

“The ServiceNow platform is integrated,” said Thecube Research’s Dave Vellante. “It is not a couple of stoves and dead -end road. People love it, and just like the iPhone it just works. And accelerates the pace of the function.”

This feature is part of the exploration of Siliconangle Media about how Serviceenow leads the reinvestment of the software tack Integrate AI agents To eliminate silos and improve enterprise automation. (* Disclosure below.)

Integrate AI agents in the software pack

The AI ​​strategy of Serviceenow is aimed at delivering new AI functions that will help the productivity of the Enterprise employees. In September, the company announced The addition of AI agents to his now platform. The Agents of Servicenow are designed to work autonomously in the background, to manage tasks and processes while working with Enterprise employees. With a new AI Agent Studio, organizations can discover thousands of out-of-the-box agents of ServiceNow and its partners, and build their own AI agents with the help of a natural language.

In a conference call with analysts, Servicenow CEO Bill McDermott noted that the average employee uses 17 applications every day and much of that work can be automated using AI.

“AI does the soul distribution work, so that people don’t have to do that,” Said McDermott.

An important engine of workflow automation on a scale is the strategic collaboration of Serviceenow with Accenture, one of the best global partners. With more than 25,000+ ServiceSow -sources worldwide, 37,000+ certifications, 200+ certified master and technical architects and 700+ unique Enterprise customers worldwide, Accenture plays a crucial role in helping companies to maximize the value of the ServiceNow platform. The company is also a top 10 -service customer worldwide, which shows its deep expertise in stimulating digital transformation.

Furthermore, strengthening this partnership, ServiceNow, Accenture and Nvidia joined forces in 2023 to create the AI ​​Lighthouse program, an initiative designed to accelerate the acceptance of generative AI. Since its foundation, AI Lighthouse Early Adopters has enabled to develop and use AI-driven workflows by combining the Enterprise Automation Platform from Servicenow, the AI ​​Supercomputing and Software from NVIDIA and Accenture’s AI Transformation Services.

Nowadays Accenture and ServiceNow use their joint investments in – and learn from – AI Lighthouse to build AI agents and use for customers who streamline activities, increase efficiency and unlock new levels of business value in the AI ​​-driven transformation era.

Ai -results

The partnerships of Servicenow on AI initiatives, including improving the software pack, extend further than Nvidia. The company has also announced recent collaborations with Siemens and Snowflake.

Serviceenow has Joined forces with Siemens To include generative AI in workplace activities. The SINEC monitor and industrial Copilot from Siemens are integrated with the workflow automation of ServiceNow to improve factory efficiency and to strengthen cyber security management.

Snowflake and Servicenow work together on an initiative for a Cross-in-Enterprise Data Integration Layer. The ServiceNow Workflow Data Fabric makes real-time data accessibility possible to support AI-driven workflows and agents, and Zero copy -integration is designed to connect Siled -data and to make AI experiences better for business customers.

“Our zero copy integration with Snowflake … paves the way for more effective generative AI and agent AI work flows, insight into insight into action with fast, bidirectional access to data about both leading Enterprise platforms,” ​​said Jon SiglerSenior Vice President of Platform and AI at ServiceNow, in one announcement of the partnership in October.

Reinvent the Saas strategy

The partnerships of Servicenow that manage its initiatives underline important elements of a go-to-market strategy for Agentic AI. With the rollout of AI agents in September, the company gave an interest in supporting applications between customer service, HR, IT and other functions with its autonomous technology.

While the most important cloud providers outline their strategies, and the Snowflake and Databricks platforms harden their own positions, software players such as ServiceNow, Salesforce and SAP are are Make a lot of About the promise of AI agents. This requires the possibility to use advanced reasoning that is supported by cross-entry data, and ServiceNow uses a powerful hybrid transactional and analytical processing database called Raptic To make this work.

ServiceNow has indicated that Raptordb Pro can deliver a 53% improvement In the general transaction times and 27x faster reports, analyzes and list views on his now platform. Although the possibility of tapping data stores will be an essential element when realizing the promise of AI agents, it is also the scene for a re-evaluation of the SaaS model itself. This is a development that is analyzed at the highest levels in the technology chain, as can be seen in the recently of Thecube exclusive conversation With CEO of Amazon.com Inc. Andy Jassy.

“I also believe that AI will open all kinds of new Saas opportunities and software and service options,” said Jassy, ​​during the interview of Thecube at AWS RE: Invent. “I have been saying this for a long time, I have told you this too, namely that I think that every Saas company and the application we know will be reinvented with what is available in the cloud. And I think that is double when you think about what AI allows.”

The Last releases Van ServiceNow ensures a look at what this SaaS transformation will entail. Changing every SaaS app into a database schedule will only lead to more silos, and the vision Is that AI agents can communicate with each other in the database system. This is why ServiceNow has paid a lot of attention to the integration of the offer, an important element in its go-to-market approach for 2025.

“Serviceenow continues to do very well, fed by the need for companies to perform processes on different automation islands,” said Holger Mueller from Constellation Research Inc., in a interview With Siliconangle. “It is on schedule to break the $ 10 billion turnover marking in the current full tax year, and it innovates in the right places, especially with AI, so that more growth can be stimulated. In the future it’s all about implementing Bill McDermott and his team, and they recently do very well.”

(* Disclosure: Thecube is a paid media partner for the “From vision to reality: how AI now transforms work”. Neither Servicenow Inc., the sponsor of the coverage of Thecube, nor other sponsors have editorial control over content on Thecube or Siliconangle.)

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