STOP and Shop customers are venting over empty shelves just days before Thanksgiving.
A cybersecurity attack caused disruption at the chain last week, the company said.
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The regional chain acknowledged the issue after customers reported empty shelves.
Some customers reported not being able to find goods, according to Boston’s Fox affiliate Boston 25.
They reported that a sign was left on one empty store shelf.
“Due to IT system outages that are affecting some of our behind-the-scenes applications, product deliveries may be slightly delayed,” the sign said. “We are working to restock our shelves as quickly as possible. Thanks for your patience.”
The company assured customers that the store would be back to normal before Thanksgiving.
It’s not clear if the stores are running normally now.
CUSTOMERS REACT
Some shoppers were not happy with the supply shortage.
In response to a Facebook post about the incident, user Matty claimed “they are lying!” though they did not provide evidence for this claim.
He did point out larger issues at the chain, however, citing several closures.
The company has recently shut dozens of locations across the northeast.
But another user, Lorraine, said they’d encountered no problems.
“Just shopped this morning at the Shirley, NY store and found everything that I needed,” they said. “The store really was fully stocked!!”
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