HUNTINGTON BEACH, California. — Tai Software integrates with FreightClaims.com to orchestrate the traditionally manual, slow and error-prone process of freight claims management, Tai said.
“We wanted to tackle one of the most time-consuming challenges in freight management,” said Daniel Ely, Chief Product Officer of Tai Software. “By partnering with FreightClaims.com, brokers and logistics managers can resolve freight claims faster and improve the customer experience. Best of all, they have the tools to scale their business with confidence.”
According to a company press release, freight claims are an unavoidable part of logistics and often lead to frustration and stress due to delays, miscommunication and incomplete documentation. Communicating with carriers regarding claims often causes further confusion and delays in settlement, which negatively impacts customer satisfaction and the bottom line. Manual processes and fragmented systems exacerbate these problems and cause even more delays and errors.
With the integration of FreightClaims.com, Tai introduces an automated, end-to-end claims management solution that provides freight brokers and logistics managers with an efficient, centralized tool for handling claims. Brokers can submit, track and manage claims without leaving the platform. This approach eliminates the need to switch between systems, improving operational efficiency. The results are faster resolutions, improved transparency and an improved customer experience.
Key features and benefits
- Automated claims processing
Automate the filing, tracking, and management of claims to minimize errors and speed resolutions.
- Intuitive, guided process
Easily submit claims with an easy-to-use three-step wizard. The system performs automated documentation checks, ensuring compliance with carrier requirements.
- Centralized claims management
Store all claim-related data and documentation on one platform. This will increase transparency and reduce administrative burdens.
- Improved communication and collaboration
Bridge the communication gaps between shippers, carriers and brokers with automated notifications, status updates and multi-party tracking.
- Improved compliance and documentation
Ensure regulatory compliance with robust documentation tools, including Optical Character Recognition (OCR) capabilities, to accurately extract data and improve audit readiness.
“Leveraging the combined capabilities of FreightClaims.com and Tai TMS, freight brokers can optimize their claims management processes, leading to increased productivity and a stronger focus on customer service,” said Michael Schember, CEO of Freightclaims.com.
Tai Software’s commitment to innovation is the driving force behind this new partnership. The FreightClaims.com integration gives Tai’s customers more tools to thrive in a competitive, ever-evolving industry.
Dana Guthrie is an award-winning journalist who has been featured in multiple newspapers, books and magazines around the world. She is currently based in the Atlanta, Georgia area.
