If your smartphone has been desperately silent since the end of the morning, displaying zero network bar, you are not alone. A massive and national breakdown currently strikes the network of the SFR operator, paralyzing the communications of his subscribers.
It all started at the end of the morning, it was at this time that the first reports timidly emerged on the specialized DowndeTector site, before experiencing a dizziness. At 1 p.m., the curve exploded, exceeding 10,500 incident reports. On social networks, notably X (formerly Twitter), the grumbling rises and the testimonies are counted by the hundreds. If large metropolises like Paris, Lyon, Marseille, Rennes and Lille logically concentrate the reports, no region is truly spared and the incident is national. Faced with user complaints, SFR confirms that a “technical incident” is currently impacting its network:
Twitter-tweet”>
We inform you that a technical incident is currently impacting our network. Our technical teams are fully mobilized to restore the situation. We ask you to apologize for the inconvenience caused.
– SFR (@Sfr) June 16, 2025
A domino effect that affects other operators
The shock wave does not stop at SFR subscribers only. By a well -known domino effect, customers of so -called “virtual” brands that depend on this infrastructure are also affected. Red by SFR users, but also Prixtel, La Poste Mobile or Syma Mobile, find themselves in the same brand, unable to communicate.
At a time when we write these lines, the mystery on the origin of this incident of rare magnitude remains whole. It intervenes then that the future of the operator at the Red Carré is dotted in France, with a probable partial or total recovery of SFR. Its national fiber network is also on sale and could bring several billion euros to Altice.
Towards a return to normal in the evening?
The group indicates to the Site La Tribune that the dysfunctions “Translate random disconnections for our customers throughout the territory”. And add: “Our technical teams carried out several operations simultaneously this afternoon on our network heart equipment which made it possible to restore part of the services. We hope for a return to normal for all of our customers in the evening and present them all our apologies for this incident independent of our will. »»
We will keep you informed as soon as we have new information
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