Every minute you spend on repetitive tasks is a minute stolen from strategy, creativity, and real growth.
Think about it—how much of your workday vanishes into data entry, email sorting, or manual reporting? What if those tasks handled themselves while you focused on what actually moved the needle?
That’s where AI automation tools make all the difference. Aisera is a well-known name in this domain, helping businesses simplify IT support, customer service, and operations.
But it’s not a one-size-fits-all solution and may not necessarily work for you. Maybe you need more flexibility, more substantial AI capabilities, or simply a tool that aligns better with your existing tech stack. From building conversational interfaces to enhancing agent productivity, we’ll look at all aspects!
Best part? There are plenty of leading providers that can match—or even surpass—what Aisera offers. In this guide, we’re exploring the best AI automation platforms, breaking down their features, pricing, and how they compare to Aisera.
Top 11 Aisera Alternatives for AI-Powered Automation in 2025
What Is Aisera?
Aisera is an AI-driven automation platform that helps medium and enterprise businesses optimize IT service management (ITSM), customer support, and internal workflows.
It uses conversational AI, natural language processing (NLP), and machine learning to automate ticket resolution, enable self-service, and improve response times.
With integrations across platforms like ServiceNow, Microsoft Teams, Salesforce, and Slack, Aisera aims to reduce manual workloads and enhance operational efficiency. Its AI-powered virtual agents can handle common support requests, freeing up human agents for more complex tasks.
👀 Did you know? 92% of companies plan to increase their AI investments, yet only 1% of leaders consider their organizations fully AI-integrated. The challenge isn’t just adopting AI—it’s deploying it effectively to drive real business impact.
Why Consider Aisera Alternatives?
While Aisera is a strong AI automation tool, it doesn’t always meet the needs of every business. Here’s why you should try its alternatives:
- Customization limits: Workflows and automation may not be flexible enough for businesses with specific needs
- High pricing: Enterprise-focused plans can be costly for small and mid-sized businesses
- Integration challenges: Deeper connections with niche tools may be lacking
- AI performance concerns: Struggles with complex queries can require manual intervention
- Frequent release cycles: Regular updates may disrupt stability and demand frequent adjustments
- Time-consuming AI training: Achieving solid performance can take significant time and effort
- Extra costs for advanced features: Add-ons like GPT support may not be included by default
- Mobile performance issues: High-volume mobile usage can lead to noticeable slowdowns
- Still requires manual effort: Despite good deflection rates, ongoing tuning and content management are needed
Aisera Alternatives at a Glance
Here’s a quick overview of the use cases and business structures for each Aisera alternative:
| Tool | Use Case | Best For | Pricing |
| Task and workflow automation | Teams managing projects & processes | Free plan available; Paid plans start at $7/month per user | |
| Moveworks | AI-powered IT support automation | Enterprises automating IT help desks | Custom pricing |
| Amelia | AI-driven customer/employee interactions | Businesses needing human-like AI agents | Custom pricing |
| Kore.ai | Conversational AI and chatbot automation | Enterprises needing advanced AI bots | Custom pricing |
| IBM Watson Assistant | AI chatbot for customer support and IT help | Businesses wanting highly customizable AI | Free Lite plan available; Paid plans start at $140/month |
| Drift | AI chatbots for sales and marketing | Companies focusing on lead generation | Custom pricing |
| Zendesk AI | AI-powered customer service automation | Businesses using Zendesk for support | Paid plans start at $55/agent/month (billed annually) |
| ServiceNow | IT service management and automation | Large organizations managing IT services | Custom pricing |
| Cognigy | AI-driven contact center automation | Enterprises needing voice & chat AI | Custom pricing |
| Ada | No-code AI chatbot for customer service | Businesses wanting an easy chatbot setup | Custom pricing |
| Yellow.ai | AI-powered customer engagement | Companies needing voice and chat AI | Free plan for up to 100 MTU/month; Paid plans start at $10,000/year |
💡 Pro Tip: Prioritize platforms with transparent pricing and scalable features so you’re not locked into a rigid system as your business grows.
The 11 Best Aisera Alternatives to Use
Looking for an Aisera alternative? Here are the best options that you must consider:
1. (Best for workflow automation and project management)
If you’re comparing and Aisera, the key difference comes down to scope and flexibility.
Aisera is built for IT and customer support automation. , the everything app for work, extends AI and automation to every part of your workflow—managing projects, organizing tasks, and keeping teams aligned without extra effort.
At the heart of this is Brain, an AI assistant that works across Tasks, Docs, and Chat.
Brain provides instant summaries, auto-generates updates, and suggests next steps in Tasks. It can even write or refine subtasks and comments based on project context, helping you move faster without the back-and-forth.
Within Docs, Brain acts like a built-in editor and researcher. Ask it to summarize long documents, rewrite paragraphs, generate new content from scratch, or answer questions based on what’s already written. It can turn your scattered thoughts into organized output in seconds.
Add to it the fact that you can pull existing knowledge from content within and through connected third-party tools, and you’ve got the foundation of an agentic AI that adapts to your needs.
But what about connecting with your team? Brain also helps you make the most of your work-related conversations within Chat. Brain jumps into conversations to surface relevant tasks, suggest answers, and summarize real-time discussions. This helps you cut through the noise and act on what matters without switching tabs.
Want to know what makes really stand out as a project management and automation tool? Brain lets you choose which AI model to work with—Gemini, ChatGPT, or Claude—from within your workspace.
Whether you’re drafting a document, asking a question, or summarizing a task, you can switch between top LLMs depending on the output style or depth you need. This flexibility is a massive differentiator, giving teams more control, better context handling, and higher-quality results—all without leaving .
With Automations, you can eliminate repetitive tasks across any team—no coding needed. Unlike Aisera’s IT-focused workflows, offers flexible automation for marketing, sales, HR, and more.
Automate task stages, send updates, and trigger actions without manual work. Just describe your workflow in plain English, and the AI Automation Builder handles the rest—whether it’s assigning tasks, tagging stakeholders, or generating reports.
Beyond automation, is a fully integrated workspace that replaces disconnected tools, combining tasks, docs, goals, and collaboration so teams stay focused and productive.
best features
- Centralize company knowledge and make it searchable with an optimized AI Knowledge Manager
- Automate tasks and gain intelligent insights with the AI Project Manager, a project management automation tool
- Boost productivity with AI Writer for Work for faster, context-aware content creation
- Customize AI workflow automation with flexible views like List, Board, Gantt, and Calendar
- Collaborate in real-time using Whiteboards, Docs, Chat, and Form Views
- Track goals, time, and team performance through Dashboards and workload reporting
- Integrate with tools via native integrations and API, tailored through custom fields and templates
limitations
- New users may experience a steeper learning curve due to the platform’s extensive features
pricing
free forever
Best for personal use
Free Free
Key Features:
unlimited
Best for small teams
$7 $10
Everything in Free Forever plus:
business
Best for mid-sized teams
$12 $19
Everything in Unlimited, plus:
enterprise
Best for many large teams
Get a custom demo and see how aligns with your goals.
Everything in Business, plus:
* Prices when billed annually
The world’s most complete work AI, starting at $9 per month
Brain is a no Brainer. One AI to manage your work, at a fraction of the cost.
Try for free
ratings and reviews
- G2: 4.7/5 (10,000+ reviews)
- Capterra: 4.6/5 (4,000+ reviews)
What are real-life users saying about ?
A G2 review reads:
2. Moveworks (Best for AI-powered employee support)
Tired of waiting for IT support to reset a password or HR to process a simple request?
Moveworks eliminates those bottlenecks by acting as an always-on, generative, AI-powered assistant for employees. Instead of logging tickets or chasing down support teams, employees can ask Moveworks questions in natural language and get instant solutions.
It integrates with enterprise systems like ServiceNow, Workday, and Microsoft Teams, pulling in relevant information to resolve issues automatically.
Moveworks best features
- Reduces downtime and keeps teams more productive at work without human intervention
- Interprets and responds to employee requests with natural language understanding
- Connects easily with enterprise IT and HR systems
- Resolves common employee issues without human intervention
- Supports multiple languages for global teams
Moveworks limitations
Moveworks pricing
Moveworks ratings and reviews
- G2: 4.6/5 (40+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Moveworks?
A G2 review reads:
📮 Insight: Only 10% of our survey respondents use voice assistants (4%) or automated agents (6%) for AI applications, while 62% prefer conversational AI tools like ChatGPT and Claude.
The lower adoption of assistants and agents could be because these tools are often optimized for specific tasks, like hands-free operation or specific workflows.
brings you the best of both worlds. Brain serves as a conversational AI assistant that can help you with a wide range of use cases. On the other hand, AI-powered agents within Chat channels can answer questions, triage issues, or even handle specific tasks!
3. Amelia (Best for AI customer service)
Unlike traditional artificial intelligence chatbots that rely on rigid scripts, Amelia AI understands context, intent, and even emotions, making customer interactions feel more natural.
You can use Amelia to provide 24/7 customer support, handling everything from order inquiries and process workflow templates to troubleshooting. It continuously learns from past interactions, improving responses over time.
If a customer is frustrated or just needs quick information, Amelia even adapts its tone to match the situation, adding a human touch to AI-powered support.
Amelia best features
- Provides round-the-clock customer support
- Recognizes and responds to customer emotions intelligently
- Scales process maps efficiently to handle multiple interactions simultaneously
Amelia limitations
- Requires a complex setup and initial implementation
- Poses challenges when integrating with legacy systems
Amelia pricing
Amelia ratings and reviews
- G2: Not enough reviews
- Capterra: 4.9/5 (200+ reviews)
What are real-life users saying about Amelia?
A Capterra review says:
💡 Pro Tip: When selecting the best Aisera alternative, focus on how well the platform integrates with your existing tools and workflows. AI-powered automation is only effective if it connects with your CRM, ITSM, or customer support systems.
4. Kore.ai (Best for enterprise-grade conversational AI)
Kore.ai is built for creating conversational interfaces that work across global channels. Its AI-powered virtual assistants go beyond basic scripts—they interpret context, intent, and sentiment to support more natural interactions.
Businesses can use it to automate workflows, improve customer support, and streamline internal tasks. With both no-code and low-code options, teams can build and launch AI assistants without needing deep technical skills.
Kore.ai best features
- Automates customer and employee interactions with intelligent chatbots
- Improves chatbot accuracy using advanced natural language processing
- Deploys AI assistants across multiple channels, including voice and messaging apps
- Integrates with enterprise systems like CRM and IT service management
Kore.ai limitations
- Requires initial training for AI models to perform optimally
- May involve higher costs for advanced enterprise implementations
Kore.ai pricing
Kore.ai ratings and reviews
- G2: 4.7/5 (380+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Kore.ai?
A G2 review reads:
🧠 Fun Fact: The concept of automation dates back to ancient times, with early examples like the Antikythera mechanism, an ancient Greek analog computer used to predict astronomical positions. Today, AI-driven automation tools have evolved to handle complex tasks across various industries.
5. IBM Watson Assistant (Best for AI-driven customer interactions)
For businesses that need advanced, AI-driven customer interactions, IBM Watson Assistant offers a smarter approach.
Unlike basic chatbots with canned replies, it learns from real conversations to improve accuracy over time. It integrates with contact centers, websites, and messaging platforms to reduce wait times and boost customer satisfaction.
With built-in analytics, teams also get real-time insights to fine-tune support strategies.
IBM Watson Assistant best features
- Delivers smarter customer interactions with AI-powered chatbots
- Learns from past conversations to improve accuracy over time
- Reduces support costs by automating routine inquiries
- Integrates with enterprise contact centers and CRM systems
IBM Watson Assistant limitations
- Can be complex to set up for businesses without AI expertise
- Requires ongoing training and refinement for best results
IBM Watson Assistant pricing
- Lite: Free
- Plus: $140/month
- Enterprise: Custom pricing
IBM Watson Assistant ratings and reviews
- G2: 4.4/5 (320+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about IBM Watson Assistant?
A G2 review reads:
6. Drift (Best for AI-powered sales and marketing conversations)
Drift’s AI-powered chatbots engage website visitors in real time, qualifying leads, answering questions, and even scheduling meetings—without a human rep needing to step in.
Designed for B2B businesses, Drift’s conversational AI personalizes interactions based on visitor behavior, ensuring potential customers get the right message at the right time.
This allows visitors to express their intent through open-text questions and receive immediate, tailored responses, effectively nurturing leads and speeding up the communication process.
Drift best features
- Qualify leads and schedule sales meetings automatically
- Personalize responses based on visitor behavior and intent
- Integrate with CRMs like HubSpot and Salesforce
Drift limitations
- Lacks deep customization options for advanced chatbot workflows
- Requires a high-traffic website to see the best results
Drift pricing
Drift ratings and reviews
- G2: 4.4/5 (1,250+ reviews)
- Capterra: 4.5/5 (190+ reviews)
What are real-life users saying about Drift?
A G2 review reads:
🧠 Fun Fact: Professionals in legal, tax, accounting, and anti-fraud sectors anticipate saving up to 200 hours annually with AI. This could translate to a productivity boost worth $100,000 per lawyer yearly.
7. Zendesk AI (Best for AI-powered customer support)
Baked into the Zendesk platform, Zendesk AI helps support teams cut the hard work down to size. It automates responses, prioritizes tickets, and deflects common inquiries before they ever reach a human agent.
Using machine learning, Zendesk AI can even predict customer needs and suggest relevant help articles or automated responses, reducing the time spent on repetitive questions.
Zendesk AI best features
- Automates customer support workflows with AI-driven ticket handling
- Suggests relevant help articles based on customer queries
- Improves agent efficiency with AI-powered recommendations
- Integrates with Zendesk’s broader support platform
Zendesk AI limitations
- Works best only for businesses already using the Zendesk ecosystem
- Lacks advanced customization options for AI behavior
Zendesk AI pricing
- Support Team: $25/month per agent
- Suite Team: $69/month per agent
- Suite Professional: $149/month per agent
- Suite Enterprise: Custom pricing
Zendesk AI ratings and reviews
- G2: Not enough reviews
- Capterra: Not enough reviews
👀 Did You Know? Grant Thornton’s adoption of AI tools resulted in employees saving up to 7.5 hours per week, allowing them to focus on more valuable client work.
8. ServiceNow (Best for AI-powered IT service management)
Managing IT support can feel like an endless cycle of tickets, backlogs, and bottlenecks. ServiceNow uses AI to break this cycle, automating routine tasks to improve productivity, prioritizing service requests, and even predicting issues before they escalate.
With AI-powered virtual agents, employees can get instant answers to common IT and HR questions without opening a ticket.
Meanwhile, predictive intelligence ensures IT teams focus on the most critical issues first, improving response times and reducing downtime across the organization.
ServiceNow best features
- Automates IT service management with AI-powered workflow generators
- Resolves employee inquiries instantly using virtual agents
- Predicts and prevents IT issues before they impact operations
- Prioritizes service requests intelligently based on urgency
ServiceNow limitations
- Requires significant configuration for full-scale implementation
- Can be expensive for small and mid-sized businesses
ServiceNow pricing
ServiceNow ratings and reviews
- G2: 4.4/5 (2,270+ reviews)
- Capterra: 4.5/5 (300+ reviews)
What are real-life users saying about ServiceNow?
A G2 review says:
9. Cognigy (Best for AI-driven contact centers)
Cognigy is a full-fledged conversational AI platform designed for contact centers. Whether voice or text-based interactions, Cognigy enables businesses to deliver human-like customer support at scale.
With powerful AI models and deep integrations into customer service platforms, Cognigy helps businesses use AI to automate tasks and common inquiries while still providing personalized experiences.
Plus, its no-code interface makes it easy for teams to customize conversations without needing a developer.
Cognigy best features
- Automate customer interactions with AI-powered chat and voice bots
- Support omnichannel experiences across phones, messaging apps, and websites
- Personalize customer conversations with advanced AI models
- Integrate with CRM and customer service tools for prompt support
Cognigy limitations
- Requires initial training to optimize AI responses
- May need customization for industry-specific use cases
Cognigy pricing
Cognigy ratings and reviews
- G2: Not enough reviews
- Capterra: 4.8/5 (20+ reviews)
10. Ada (Best for AI-powered customer self-service)
Customers today expect instant answers, and Ada helps businesses meet that demand. This AI-powered chatbot platform allows companies to automate customer service while maintaining a personalized touch.
Ada’s AI assistant doesn’t just provide generic responses—it pulls real-time data from business systems to give accurate, context-aware answers.
From handling refunds and troubleshooting issues to answering FAQs, Ada manages customer interactions across their entire lifecycle without requiring human agents for every request.
Ada best features
- Automates customer support with AI-powered chatbots
- Provides personalized responses with data science-driven approaches
- Reduces customer service wait times with instant self-service
- Integrates with existing business systems for intelligent automation
Ada limitations
- Works best for businesses with structured customer inquiries
- May require ongoing AI training for highly technical support cases
Ada pricing
Ada ratings and reviews
- G2: 4.6/5 (150+ reviews)
- Capterra: Not enough reviews
What are real-life users saying about Ada?
A G2 review says:
11. Yellow.ai (Best for AI-powered customer engagement)
Engaging customers across multiple channels can be challenging, but Yellow.ai makes it simpler to deal with. This conversational AI platform helps businesses automate customer interactions while keeping them personalized and engaging.
Whether through WhatsApp, social media, or voice calls, Yellow.ai’s chatbots provide real-time assistance, answer FAQs, and even complete transactions.
Businesses can also use Yellow.ai as a collaborative platform for marketing automation, ensuring customers receive timely and relevant messages.
Yellow.ai best features
- Automates customer conversations across multiple channels
- Improves engagement with AI-powered personalization
- Enables voice and chat interactions with human-like responses
- Uses AI for marketing automation and proactive outreach
Yellow.ai limitations
- Requires setup to align AI responses with brand voice
- May not support highly complex customer queries without a human fallback
Yellow.ai pricing
- Free
- Enterprise: Custom pricing
Yellow.ai ratings and reviews
- G2: 4.4/5 (100+ reviews)
- Capterra: 4.5/5 (30+ reviews)
The Best Aisera Alternative for AI-Powered Automation
All the tools on this list offer powerful AI-driven capabilities. But when it comes to a solution that combines automation, project management, and easy AI-powered collaboration in one place, is the clear winner.
Unlike traditional AI tools that focus on just one function, does more.
It combines task management, AI-powered help, and workflow automation. Everything is in one place, so teams can work smarter without jumping between platforms. If you’re looking for an AI-powered platform that does automation with a generous dash of productivity optimization across your entire organization, is the best choice.
Sign up to for free now and see how AI can help you do more with less effort.
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