Types of Electronic Communication in Business |

Have you ever wondered how a quick email sparks a million-dollar deal or how teams scattered across continents collaborate seamlessly? Welcome to electronic communication in business—where digital exchanges fuel global commerce.

Electronic communication in business refers to any digital exchange of information within or between organizations. From the telegraph’s dots and dashes to today’s AI-powered chatbots, it has revolutionized how we conduct business.

While traditional methods like one-on-meetings offer a personal touch, modern digital forms provide instant connectivity and data-rich exchanges. However, they also bring challenges like information overload and cybersecurity risks.

In this guide, we’ll explore types of electronic communications, tackle compliance issues, and provide a step-by-step implementation plan. 

Types of Electronic Communication

Since there are so many options for electronic communication, you need to understand each medium’s strengths and assign core functions to it. Let’s explore the most prominent types of business communication that rely on electronic means.

Email: For formal communication and official documentation 

Electronic mail or email is the oldest form of electronic communication that’s still relevant in today’s workplaces.

Email has stood the test of time because it’s widely used as the official receipt of communication. It’s great for record-keeping purposes, and it’s flexible enough to be used in both synchronous and asynchronous modes. 

However, the sheer volume of emails we receive every day can lead to inbox overload, making it crucial to implement effective email management strategies. This is where integrated communication and work management tools can make a significant difference.

Instant messaging: For quick questions and immediate answers—formal and informal

Instant messaging platforms grew in popularity because there was a demand for unofficial, synchronous communications. People needed email alternatives for real-time chats and time-sensitive exchanges. 

Instant messaging has revolutionized workplace communication, offering quick, often informal modes of connecting team members. Popular platforms include:

• Slack: Known for its channel-based organization and integrations
• Microsoft Teams: Integrated with Office 365 for a seamless workflow
• WhatsApp: Often used for international (and promotional) communication

While these platforms offer great functionality, they often exist in isolation from your work. Ultimately, you end up maintaining several workplace communication apps.

, a comprehensive project management and productivity platform, offers a solution to this challenge with Chat. This tool helps you avoid the toggle tax of instant messaging by integrating it directly with your tasks. 

This internal communication software allows teams to:

• Discuss tasks and projects in context—every conversation is automatically linked to the relevant task
• Share files and updates without switching platforms
• Organize conversations by topics or projects for easy reference
• Turn messages into tasks instantly, in one-click
• Get instant AI summaries from your chat threads to catch up quickly without reading hundreds of messages

By keeping conversations tied to your work, Chat helps reduce miscommunication and increases productivity, making it an invaluable tool in your electronic communication arsenal.

Here’s how Rosana Hungria, Project Manager, experienced these benefits firsthand:

Social media: For bridging the gap between businesses and their customers 

As the electronic communication network expands to reflect current trends, social media platforms have become integral components, serving dual roles as powerful networking and marketing tools for businesses.

• LinkedIn, with its over 800 million members, is a great platform for professionals to communicate with each other, follow industry news and influencers, browse and apply for jobs, develop networking relationships, headhunt, and more 
• Other apps like X (formerly Twitter), Instagram, and Facebook are used by brands to stay in touch with customers, market to prospects, and maintain a positive brand image 

The inboxes in these apps offer the same low-stakes, instant solutions that people prefer. If improving customer support and brand image is something you’re looking to do, you have to utilize social media. 

However, managing multiple social media accounts can be challenging. Integrating your social media strategy with your overall project management can help improve this process and ensure consistent messaging across all platforms.

Video communication platforms: For syncing in real-time

Video platforms have become indispensable, especially with the rise of remote work.

Some of the ubiquitous ones are:

• Zoom: A video conferencing software known for its reliability and ease of use
• Skype: A pioneer in video calling, still widely used for international communication
• Google Meet: This is a simple, widely used video conferencing tool that forms part of the Google Workspace

While these tools are great for real-time meetings, they don’t always solve the problem of asynchronous communication in distributed teams. 

On the asynchronous front, Loom popularized sharing screen recordings, which is perfected by Clips.

Clips is designed for situations when words aren’t enough to explain things. To use Clips, open any conversation in and use the video icon to quickly record your screen (with a voiceover, of course!) and send it directly to recipients. It’s the easiest way to share feedback, highlight bugs, create tutorials, and send demos. 

This feature allows team members to:

• Record short video messages to explain complex ideas
• Provide visual feedback on projects
• Create quick tutorials or walkthroughs
• Reduce the need for lengthy meetings, improving overall productivity

Unlike Loom, you don’t have to manage a separate app for clips. All your screen recordings and tasks associated with them are nestled inside , making it a native solution. 

While using multiple modes of electronic communication has made us more productive and efficient, it can have several pitfalls as well. Over-reliance on these tools can be distracting and cripple in-person communication and relationships, the costs of context-switching are high, and we need to pay attention to security and compliance risks.

Electronic Communication Risks and Compliance

Despite their numerous benefits, electronic communication channels come with potential risks that businesses must address:

• Cybersecurity threats: Email phishing, malware, and data breaches
• Privacy concerns: Ensuring confidential information remains secure
• Legal and regulatory compliance: Adhering to data protection laws like GDPR

Implementing robust security measures and staying informed about potential vulnerabilities is crucial for maintaining the integrity of electronic communication in business. This is why it’s important to choose communication tools that prioritize security and compliance.

Improving Electronic Communication in Business

You can take proactive measures to improve the electronic system of communication at work. While tools like Proofpoint address security concerns, implementing best practices can significantly enhance your team’s communication efficiency. 

Here are some strategies to optimize your electronic communication in business:

Implement clear communication policies

• Set expectations for response times
• Define the appropriate use of different communication channels
• Establish guidelines for sharing sensitive information

Be polite and brief in business communication

• Respect recipients’ time by getting to the point quickly
• Maintain a professional tone, even in informal channels

Choose the right communication channel for the message

• Use email for formal communications or when documentation is needed
• Opt for instant messaging for quick questions or updates
• Leverage video calls for complex discussions or team meetings

Keep subject lines concise and descriptive

• Enable recipients to understand the message’s content quickly
• Enhance searchability and organization of emails

Regularly clean up and organize digital communications

• Archive old emails and messages
• Use folders or tags to categorize important information
• Unsubscribe from unnecessary mailing lists

Enhance security measures

• Mandate 14-character strong alphanumeric and unique passwords for communication apps and periodically change them
• Use strong encryption whenever available to prevent brute-force attacks
• Tighten up access control with multi-factor authentication and VPNs to improve hybrid communications
• Practice incident response plans to mitigate downtime and protect sensitive data

By following these practices, businesses can enhance the effectiveness and security of their electronic communication, fostering a more productive and protected work environment. 

How to Create an Electronic Communication Plan For Your Team

Now, let’s explore how you can incorporate the above tips and implement a solid communication plan, step-by-step. 

1. Review the existing communication plan

Before you start creating a brand-new electronic communication method, check whether the company already has a communication plan in place. If yes, highlight what worked before and what could be improved. 

Run SWOT and PEST analyses to get a clearer picture. Once you know where the company stands, it’s easier to improve or implement a new strategy. 

The Communication Plan Template by is an all-in-one template that stores your communication strategy. 

It can be used as a reference and help people develop a consistent idea of what ideal communication should look like, from project details and objectives to stakeholders, tools, and evaluation. 

This template can help you:

• Organize your communication strategy
• Track communication-specific goals and their progress
• Ensure all team members are on the same page

This template provides a structured framework for developing and implementing your communication plan, making it easier to get everyone aligned on your team’s communication strategy.

2. Define the goals and norms

Now for the exciting part. You have two key elements of your communication strategy: the goals to achieve and the rules of the game.

As discussed above, you need to pick channels that are meaningful to your business goals. Next, you have to codify norms so external parties know what to expect from you.

For example, if one of your KPIs is improving client communication, you need to work on email deliverability, email tracking, pre- and post-meeting briefs, and message protocols.

Decide how much you want to share about a project, when clients should expect updates, and how the deliverables should look. Go into specifics and create templates to streamline everything. Alternatively, you can use one of ’s communication plan templates to get a head start.

3. Explain expectations

Internally, things run more smoothly when teams know what their managers expect from them. And it’s up to you to explain this in detail.

Share a one-pager explaining your management style, your likes and dislikes at work, communication preferences, and team expectations. This will help employees understand you better.

The Working With Me [Manager] Template by is a great place to start. You can edit the page to add more info, customize it further, and include relationships and references to clarify things.

With this template, you can:

• Define your leadership style, decision-making process, and preferred methods of giving/receiving feedback
• Improve transparency in manager-employee relationships
• Set clear expectations for team communication and performance
• Articulate your approach to supporting team members’ growth and development

This reduces conflicts between stakeholders and prevents miscommunication, which brings us to the next step. 

4. Describe roles and responsibilities

Since communication is the bedrock of collaboration, you can ask employees to share similar one-pagers with teammates and managers. It should include their work style, preferred communication channels, and schedules, among other relevant information. 

Based on this data, managers can assign tasks to people most adept at handling them and plan accordingly. This way, skills are fully utilized while building trust.

Employees can improve their productivity by using the Working With Me [Individual] Template by . These are fully customizable Docs that can be edited and expanded to include relevant data. 

You can use this template to:

• Customize sections for work preferences, communication styles, and feedback methods
• Promote self-awareness and help team members reflect on their work habits
• Facilitate better understanding between team members, reducing miscommunication
• Share personal work strategies easily across the team

These docs can be linked to Tasks for better visibility within the workspace. 

5. Establish backup options

What happens when there’s a knowledge gap? Or when a core team member is unavailable owing to an emergency? Project managers need to prepare for disruptions.

Create an escalation matrix for when tasks need special attention and explain this matrix to all stakeholders. You should also detail backup communication channels so work can continue smoothly. When you have this sorted out, employees will be less likely to panic if work hits a snag.

Congratulations! You’re well on your way to preventing communication snafus and making the most of all electronic communication modes at work!

Power Up Your Electronic Communication

Electronic communication has revolutionized business, offering unparalleled speed and flexibility. However, it brings challenges: cybersecurity risks, information overload, and the need for clear policies. 

To thrive, businesses must choose appropriate electronic media channels, implement robust security, and establish best practices. Managing multiple tools can be overwhelming, but solutions exist. 

integrates various communication channels into one platform, with features like Chat for contextual text messaging and Clips for asynchronous video communication. 

It streamlines workflows, enhances collaboration, and maintains security—addressing many challenges we’ve discussed. 

Ready to power your team’s communication and productivity? Sign up for today and experience convenient access to seamless, integrated business communication.

Explore article topics

Everything you need to stay organized and get work done.