Workforce Crisis Poses Customer Satisfaction Risk
Not only are drivers and freight companies feeling the strain of labor shortages, but customers are also being directly impacted.
Our report found that 51% of transport and shipping professionals say driver constraints have occasionally or frequently impacted their ability to meet customer expectations. On the other hand, only 13% of respondents say their customer expectation has not been affected.
Critically, the labor shortage doesn’t seem to be going anywhere. Logistics businesses are still struggling with a lack of qualified drivers, and while innovations in technology seem to be making some small gains, more rapid adoption is needed.
