Hundreds of people have reported that Virgin Media is down again this morning, a day after widespreaad outages.
Over a thousand reports of problems were made on Tuesday morning, according to internet disruption tracker Downdetector.
Yesterday, Virgin said the issue had now been resolved, and apologised to affected customers for the inconvience.
However, this morning people were still sending messages to their customer services team saying they had ‘no internet, no TV’.
Another wrote: ‘No internet service this morning. Any update on outage in UB5? I’m supposed to be working from home.’
On Monday, some said that the issue appeared right as they were trying to watch day five of the England vs India cricket test match, and could not access Sky Sports.
When the outage was ongoing yesterday, David Patterson wrote on X: ‘I can’t log onto SkySports. It seems to go wrong during the login to VirginMedia from the SkySports Site. I can’t believe I’m missing the end of the Test Match!! Help!’
A Virgin Media spokesperson posted in reply: ‘This is a known issue. Please send us a DM though so we can feedback your details to the team.’
One user shared screenshots showing they were first told ‘Apologies, we can’t load the page at the moment’, and then: ‘Our systems are currently down for maintenance, you can try again after 7am.’
Others queried whether the problem could be related to a new verification system for log-ins.
One man wrote: ‘It looks like your new authentication service – which only started today – is either struggling with volumes of registration or not able to send SMS. Please do pass to your support team.’
Virgin Media email issues
Downdetector reports today were split between people saying internet was affected, email, or a ‘total blackout’.
One user wrote on X: ‘Still unable to access my account for emails, now over 24 hours….any update on a fix please.’
A Virgin Media O2 spokesperson said yesterday: ‘Following an earlier issue affecting a small number of customers, our technical teams have now fully restored customers’ access to apps, including MyVM and MyO2. We apologise for any inconvenience caused this morning.’
But this morning, a spokesperson gave an update: ‘We are aware that some customers are experiencing issues with their broadband services this morning.
‘We are working as quickly as possible to restore services and apologise to those affected.’
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