A WALMART shopper was frustrated after spotting exceptionally long lines at both self-checkout and traditional checkout, prompting them to confront several employees and managers.
The customer’s complaints ultimately saved them from waiting in the lengthy lines when the store manager shared a little-known way to check out quickly.
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One of the most frustrating parts of a grocery trip is having to wait in a checkout line for longer than it took to do your shopping.
On a recent shopping trip, a Walmart customer was dismayed to see a self-checkout line 60 people long with only five out of 30 registers open.
“My first reaction is to leave, but then I’ve wasted my time,” complained the shopper in an X post from over the weekend.
They decided to ask the Walmart greeter why there was such a big line, to which they were informed that it was Sunday, a day when many people go on grocery runs.
The frustrated shopper also questioned why the majority of the self-serve kiosks were closed and was told that there were not enough employees to monitor the stations.
“I grabbed my three items and went to the front of the store. The greeter had told me to try the regular registers. The lines were huge and everyone had full carts. That’s not an option. I’d sooner leave empty-handed,” wrote the customer.
With their three items in hand, they approached a worker monitoring the self-checkout and questioned if there was an express lane for people with few items.
They were told there was no such thing, so the shopper requested to speak to a manager.
They described the manager as “rather abrupt,” as she simply informed them that they would just need to wait in line and provided minimal assistance.
The frustrated Walmart shopper then requested to speak to the manager in charge of the store.
“When he came, I asked the same questions and got the same answers,” said the customer.
EMPLOYEE SECRET
Although none of the four employees could fix the ridiculously long lines, the Walmart store manager did, however, share a tip to skip over the long lines at the front of the store.
“He apologized and told me I could go back the electronics department and check out there. I thanked him and did that. There was no line at all,” praised the customer.
As they were leaving the electronics register, they noticed that another woman with a few items in her cart asked if they could ring her up, and they did.
On their way out of the store, the shopper even shared the tip with a friend who they spotted staring at the lengthy line, saving him half an hour.
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“Here’s the funny thing,” wrote the customer.
“It appears that for every 100 to 200+ people who accepted waiting in an absurdly long line, there’s one who says, ‘That’s broken. I’m going to find another way.'”
Walmart is no stranger to online complaints about its checkout operations.
One shopper warned others to “pay attention” after spotting a new checkout feature added $60 to their bill – it was caught by accident.
Another customer complained they were forced to unbag all of their items and join a second line over a checkout “error.”
