A WALMART shopper was left fuming after he was apparently stuck waiting an hour for an item he had ordered.
The shopper struggled to hide his rage after using the chain’s curbside pickup service.
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Curbside pick-up is an alternative for those who do not want to troop up and down aisles in a supermarket.
All shoppers have to do is place an order online and choose a slot that best suits them.
They’ll receive a notification when their item is ready to collect.
In an X post, Ricardo documented his struggle using the service.
He had ordered a TV mount just before the holidays.
But Ricardo was left waiting an hour to collect.
“I could’ve walked in, found the item, checked myself out, drove home, and installed the mount in the time I’ve been waiting here,” he said.
“This is the opposite of convenience.”
Ricardo was not the only shopper who encountered issues with the chain’s curbside pickup service.
Another shopper claimed she was left waiting an hour and a half for just two items.
In the tirade, she labeled Walmart “incompetent.”
And she even claimed she would pay more money at rivals such as Target.
Shoppers have blasted the supermarket giant, claiming it takes longer to receive items via curbside pickup compared to shopping in-store.
A customer, known only as William, said he had to wait one hour for a single item.
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“I’m with my son, and he’s getting restless,” he posted on X.
“This is by far the worst customer service expertise I’ve ever experienced.”
The U.S. Sun has approached Walmart for comment.
Costco and Target are among the other retailers that offer curbside pickup.
Curbside pickup is just one gripe that shoppers have fumed about online.
Walmart comes under fire over its payment method policy.
The chain is one of the very few that doesn’t allow shoppers to pay for goods via Apple Pay.
Execs have explained that they would prefer customers to use the chain’s in-house app, but that has not stopped furious shoppers from airing their fury.
Walmart shoppers have also lashed out at the chain after encountering receipt checks at a certain number of stores.
The inspections have left some shoppers feeling offended, prompting them to claim they’re being treated like criminals.
Legality of receipt checks and detention
In an effort to curtail retail crime, stores are increasingly turning to receipt checks as shoppers exit.
Legally, stores can ask to see a customer’s receipts, and membership-only stores have the right to demand such checks if shoppers agreed to terms and conditions that authorize it.
Many legal professionals have weighed in and come to similar conclusions, caveating that all states do have specific laws.
Generally speaking, stores have Shopkeeper’s Privilege laws that allow them to detain a person until authorities arrive when they have reasonable suspicion that a crime, like theft, has been committed.
Declining to provide a receipt is not a reason in itself for a store to detain a customer, they must have further reason to suspect a shopper of criminal activity.
Due to the recent nature of the receipt checks, there is little concrete law on the legality of the practice, as it takes time for law to catch up with technology.
Setliff Law, P.C. claims that “there is no definitive case law specifically relating to refusal to produce a receipt for purchases.”
For stores that improperly use their Shopkeeper’s Privilege, they could face claims of false imprisonment.
“The primary law that applies to these types of wrongful detention cases is called ‘False Imprisonment’,” explained Hudson Valley local attorney Alex Mainetti.
“Of course, you’re not literally imprisoned, but you’re detained by a person who has no lawful authority to detain you and/or wrongfully detains a customer.”
It is likely that as altercations in stores over receipt checks continue, more court cases will occur giving clearer definitions and boundaries to the legality of receipt checks.
