A WALMART shopper has issued a warning after checking their receipt to find a bizarre surcharge costing more than the item they ordered.
Others have also raised questions about the tacked-on fees that they say are “becoming more frequent”.
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Taking to Facebook, one baffled shopper shared their shock at being charged an extra $120.
They had only ordered five items from the retailer, their digital receipt showed.
“Walmart buyers beware! Just went to place a small order and was hit with a ‘location surcharge’,” Debra Graulich said.
“$38 order $120 surcharge!!!!”
The picture of the digital order showed that they ordered five products amounting to £37.72.
But the estimated total of the bill was a staggering $158.21 due to the location surcharge of $120.49.
Meanwhile another shopper was baffled after experiencing the same thing.
“@Walmart what is this location surcharge?!?” they asked on X.
“1. I am a Walmart Plus member? 2. All my items is being sent directly from Walmart, no third party seller.”
“Why are you charging a location surcharge even for members,” another asked in a separate post.
Walmart has not publicly responded to the shoppers, but some have said the retailer has “started adding a location surcharge for U.S. Territories.”
The shopper who was hit with the $120 location charge was posting on a Facebook group for residents of St Thomas, Charlotte Amalie, in the US Virgin Islands.
“The reason I don’t order from Walmart,” one shopper commented.
“Try again tomorrow. It comes and goes but it’s becoming more frequent,” another advised.
TACKED ON
But Walmart’s website details the surcharge in the shipping fees section where it highlights any additional charges that are tacked on to online orders at checkout.
“”Hawaii, Alaska, US Territories, and Overseas Locations: Items that Walmart sells and ships have added shipping fees when we ship to these locations,” it states.
“You can check the shipping fees for the item by adding it to the cart.
“There will be a separate line in the Payments section for this fee.”
It also added that “Freight Items (items that are heavy or oversized) have separate surcharges”.
This might account for some shoppers feeling the surcharge is becoming more frequent.
Despite the reasoning, shoppers have called the size of the surcharge “criminal” while another said it “makes orders untenable” as they go to Amazon instead.
