The rep told me that this was the only change, so I agreed to it. But the rep lied, and after all of the reporting I’ve done over the last few years detailing the shady side of the wireless industry, perhaps I shouldn’t have been surprised. What the Verizon rep failed to tell me was that I would lose my perks which included free Hulu, free Apple Music, free Google Play Pass and free Apple Arcade. Another Verizon rep I spoke with admitted that the first rep I spoke with did not tell me the truth.
The amount of lying and gaslighting in the mobile industry is quite astonishing. And it doesn’t matter whether you’re a new customer or a 20-year customer. And don’t bother to ask for a supervisor because you’ll never hear from one, even if you are promised a call at a certain time. The only solution, and one that I see many recommending on social media, is to subscribe to an MVNO,
Should I switch carriers after 20 years with Verizon? It’s something that I am seriously considering because, after the way I was treated today, it seems that it is time for a brand new relationship with a company that values my business. That is not Verizon. Not anymore.
We have asked Verizon to comment on this story and if we receive a response, we will update this article.
