eProc Solutions minimizes time-to-resolution for hospital IT tickets to under one minute, ensuring fast crisis response and real-time IT fixes.
In today’s high-pressure hospital environments, IT failures are more than just technical hiccups – they’re potential life-or-death scenarios. When every second counts, delays in communication, malfunctioning alert systems, or sluggish help desk responses can cost more than productivity – they can cost lives.
That’s why a growing number of major healthcare providers are turning to eProc Solutions for their real-time IT resilience needs. eProc is an autonomous system that resolves IT issues faster than it takes to make a cup of coffee without remote access or disrupting users workflows to ensure no downtime and continuous patient care.
A Crisis That Could Have Cost Lives – But Didn’t
In early 2025, a large hospital faced a sudden regional security threat that required an immediate lockdown. Within seconds, a facility-wide alert needed to be sent to over 5,000 endpoints – from clinical workstations or administration terminals to mission-critical workstations.
Thanks to eProc’s EAM system, the hospital’s Chief of Security triggered a one-click emergency alert that overrode all open windows, applications, and screensavers across every device. At the exact same second, the entire hospital population, including patients and staff, received the instruction to proceed to shelter in real time. Those who had previously missed mobile alerts or overhead pages saw the directive front-and-center on their screens, without exception.
There was physical damage to the facility. But there were zero injuries.
“Emergency Alert Messages did more than notify – they acted,” says Oren Rosen, CEO of eProc Solutions. “They bypassed digital noise and ensured no one missed the call. In real time. Without chaos.”
A Flawed Status Quo
Even with all the latest tech, like AI-driven ticketing systems and self-help tools, downtime is still a huge problem in hospitals. Sure, these systems help, but they can’t resolve tickets instantly. IT issues still take time to log, prioritize, and resolve. And in emergency situations, this delay can affect critical systems like patient records and imaging, which means workflows get interrupted, and patient care can suffer. As one IT director at a major trauma center puts it: “It’s like trying to fight a fire with a paper fan.”
That’s where eProc steps in — resolving issues in real time, in under 60 seconds, without interrupting anyone’s workflow.
One System, Two Lifelines
eProc’s Solutions is a RTRS( Real-Time Resolution System) that changes the game in two crucial ways.
First, it enables automated, instant crisis communication with the personal Emergency Alert Messages (EAM). These messages are sent across thousands of devices, overriding all activity and ensuring that critical instructions reach every screen — no one misses the call.
Second, eProc’s system detects and resolves IT problems in real time, often faster it takes to open an IT ticket, without remote access or interrupting user workflows.
The impact is massive: faster emergency responses, reduced downtime, and more resilient systems — all while easing the burden on overworked help desks.
“Our mission is simple,” adds Rosen. “Keep systems running. Keep people informed. And above all, keep care uninterrupted.”
The Future of Operational IT in Healthcare
The next frontier in hospital IT isn’t more dashboards, it’s autonomous resilience.
As digital infrastructure becomes the nervous system of modern healthcare, hospitals must move from reactive support to self-healing systems that detect, act, and recover in real time (less than 60 seconds).
From mission-critical workstations to diagnostics, every endpoint matters. Downtime is no longer a tech issue – it’s a care disruption.
The future of healthcare IT isn’t just smart.
It’s automated, resilient, and always ready.
In today’s world, where every second counts, IT resilience is more than just a necessity, it’s a matter of survival. If you’re ready to ensure your organization never misses a beat, it’s time to explore eProc Solutions. Learn more about how eProc can keep your systems running smoothly, protect your critical infrastructure, and even save lives during emergencies.
