In Fact, AI Could Be Creating More Work
Even though firm-led investment boosted AI tool adoption in recent years — saving time for 64-90% of users in the studied occupations — the researchers reported that the benefits of its usage were less significant than they originally thought.
AI was actually responsible for creating new tasks for workers, 8.4% of them, even for those who didn’t actually use the chatbots themselves. This offset any potential for time saving. One example the researchers gave for this is that now, teachers must spend time trying to see if their students have used ChatGPT to complete any homework.
Notably, the study also found that the benefits of AI chatbots, including time savings and job satisfaction, are 10% to 40% greater when employers encourage their employees to use them. This highlights the importance of an AI-positive company culture as a driver towards success.
