Microsoft is doubling down on artificial intelligence (AI) by powering the Xbox support chatbot with AI – a move that signals the company’s broader AI vision for its gaming console line.
The chatbot, called ‘Support Virtual Agent’, can be accessed from the Xbox console or the Xbox app on smartphones and PCs. According to Microsoft, it is “designed to help Xbox players resolve their support-related gaming issues more efficiently.”
The AI agent is shaped like a virtual sphere that mimics the Xbox color scheme. When a user asks a question, the animation is such that the experience feels immersive.
Currently, as reported by The Verge, the AI assistant is being tested and will allow users to resolve questions about Xbox features and products. While Xbox may not receive full Copilot integration anytime soon, some of Copilot’s features, such as natural language processing, are expected to help users interact with support seamlessly, even if they make minor spelling mistakes.
Microsoft plans to introduce AI-generated art and gaming assets to further personalize the gaming experience. This integration follows Microsoft’s recent AI rollout across its product suite, from Copilot on Windows 11 to AI-enhanced tools in Office, demonstrating the company’s steady commitment to integrating AI across its ecosystem.
While the AI capabilities on Xbox are still developing, they illustrate Microsoft’s long-term ambition to bring AI to all its platforms and products.
