Zoom is making a clear play to be more than just the app you open for meetings.
With the launch of AI Companion 3.0, the company is rolling out one of its most ambitious updates yet, transforming recorded conversations into something far more actionable — and, crucially, more useful once the meeting actually ends.
At the heart of the update is Zoom’s shift toward what it calls agentic AI. Rather than simply summarising meetings, AI Companion 3.0 is designed to understand context across your workday and help move things forward.
The new web-based interface, accessible via a desktop browser, pulls together meetings, notes and documents into a conversational workspace that can surface insights, draft follow-ups and track progress without requiring users to upload transcripts or carefully worded prompts.
Zoom says this is powered by its federated AI approach, combining its own models with third-party systems from OpenAI and Anthropic, alongside open-source options like NVIDIA’s Nemotron. The goal is flexibility rather than lock-in, with Zoom leaning on better transcription, captions and translations to improve how accurately the AI understands what was said, and what needs doing next.
Several new tools stand out. Agentic retrieval can search across meeting summaries, transcripts and notes, as well as connected services like Google Drive and Microsoft OneDrive, with Gmail and Outlook support on the way.
There’s also a Post-Meeting Follow-Up prompt that automatically generates tasks and draft emails, while the Daily Reflection Report offers a snapshot of meetings, updates and priorities to help users start their day with some structure.
For those who do a lot of document work, agentic writing mode lets users draft and refine content based on specific meetings inside a canvas-style interface, with easy exporting to formats like Word, PDF and Markdown. Collaboration then continues in Zoom Docs, complete with comments, version history and co-authoring tools.
Zoom is also expanding note-taking and workflow automation. My Notes (coming soon) will transcribe meetings held in person or on other platforms, while personal workflows in beta can automatically compile summaries, reflections and chat highlights with minimal manual input.
Importantly, Zoom is keen to stress its stance on privacy. Customer data is encrypted in transit and at rest, and communications content isn’t used to train Zoom’s own or third-party models, a reassurance likely aimed at enterprise users weighing AI adoption.
AI Companion 3.0 is available within paid Zoom plans, with a standalone option priced at $10 per month, and select features accessible to free users. It’s a sizable update, and one that signals Zoom’s intent to turn meetings into something closer to an intelligent, always-on work assistant rather than a digital room you simply log out of.
