UPDATE: Following the backlash, Whoop says it will honor the free upgrade promise for those with more than a year left on their membership.
“We’re updating our upgrade eligibility to ensure it reflects both our values and your expectations. We heard your feedback, especially from those of you with more than 12 months remaining on your membership,” Whoop tweeted.
Those with more than 12 months on their membership are now eligible for a free upgrade to the Whoop 5.0. If you upgraded to Whoop 5.0 and paid an upgrade fee despite having more than 12 months remaining, you’ll get a refund.
“If you have less than 12 months remaining, you can extend your membership to receive an upgrade at no additional cost – or pay a one-time upgrade fee to get the latest hardware without extending your membership,” it adds. “You can also choose to renew your subscription when it is up, and you’ll be eligible to upgrade to Whoop 5.0 at that time for free.”
Whoop says the blog post that promised free upgrades after six months was posted in error. The company no longer offers monthly or six-month plans, just annual or two-year plans. “We removed that blog article when it came to our attention and updated Whoop Coach with the proper information. We’re sorry for any confusion this may have caused.”
Original Story:
Consumers are lashing out at fitness technology company Whoop after it backtracked on promises of a free upgrade.
Whoop marketed itself and its fitness trackers with a fairly unique subscription model. Users pay a monthly fee, from $199 to $359 a year, and receive free hardware updates when new models are released. However, with the recent launch of the Whoop 5.0 and Whoop MG, the company is requiring users to pay a $49 to $79 upgrade fee, or extend their subscription by 12 months, to get a newer device, according to the company’s FAQ page.
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This seems to contradict a now-deleted blog post on the company website, which said, “Whoop members receive the next-generation device for free after having been a member for six months or more.” The post was taken down in late March, Bloomberg reports.
In a statement, Whoop told Bloomberg that “like any company, we from time to time update our commercial policies.”
The Whoop 5.0 and Whoop MG add features like hormone tracking for women, irregular heart activity detection, and revamped sleep tracking functionality.
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On Reddit, Whoop customers dubbed the move “a slap in the face.”
“What is the point of this subscription-based model if you don’t get to reap the benefits of the new devices?” one asked. On X, someone who said they’d been a subscriber for four years said the latest development “feels like extortion.”
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Other social media users are calling on Whoop’s customers to report the incident to the Federal Trade Commission (FTC) or equivalent bodies in other countries.
We’ve seen examples of grassroots initiatives getting results. Music-streaming giant Spotify received a hefty dose of backlash in late 2024 after saying it would brick its “Car Thing,” a clip-on accessory that offered users a seamless music-listening experience regardless of the vehicle’s year or model. Users were eventually able to obtain refunds.
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