More focus on core tasks
“Our task is not only to provide IT workstations, but also to reduce complexity and create planning,” explains Simone Liebich, Head of Field Service at Dataport AöR, in a statement. “Those who reliably control over 100,000 clients gain operational security – and the freedom to concentrate on digital transformation and the core tasks of administration.”
According to Cancom, the scope of services includes the provision of PCs, notebooks, monitors, printers, mobile devices as well as the necessary peripherals and accessories for over 100,000 workstations in clearly defined, standardized configurations. Separate supplier contracts are intended to ensure that the required devices are available in sufficient quantities and in the appropriate configurations.
ServiceNow serves as the central platform for order management, reporting and asset management. It therefore forms the operational backbone of lifecycle management. Close integration with SAP and the enterprise service management platform BMC Helix creates an end-to-end operating model without media breaks, which forms the basis for implementing the service, explains Cancom. In this way, tickets, inventories and status information would be managed consistently across systems.
