AI ‘Can Allow Us to Accomplish a Lot More’, Says Duolingo CEO
Ultimately, von Ahn appears hopeful about the potential of AI within Duolingo. It has even began to get employees on board, with that von Ahn called “f-r-A-I-days” in the office.
It seems that at the moment, von Ahn is most interested in how AI can make the company more efficient, stating that, “What used to take us years now can take us a week.”
However, shifting to AI hasn’t always worked out positively for businesses. Klarna, for example, replaced 700 workers with AI, only to invite them back due to reports of poor customer service. While Duolingo doesn’t appear to be on a similar track, there is still the danger of AI mishandling key processes that make the service so appealing to over 130 million monthly active users.
