Numerous telecom companies demand dependable and fast delivery times, as well as personalized service. Whether it is bringing your infrastructure up to date or preparing for 5G rollouts, the software you choose should keep pace with your business goals and help you grow. This article will teach you what you should be checking for when shopping for any kind of telecoms solution that will help you grow.
Why CSPs Can’t Use Generic Software
Enablers of Growth for the Long Term and the Key Features
The truth is, not all telecom software is the same. With these capabilities, CSPs are now positioned to deliver new services, serve more users, and run their business processes more efficiently. If you’re making the move to a new platform, watch for the following features:
- Automation and orchestration: Automatically performing tasks that might not be suitable for a human to perform means there is less room left for human error, and more time is saved
- Monitor in real time: Real-time monitoring ensures that you can identify problems with your service before they affect your customers and allows you to respond more quickly to issues
- Cloud-native architecture: The software designed for the cloud enables the ability to easily scale up, to reach new features faster than the competition, and to be operationally flexible
- Integration: You’ll want to ensure that your systems can function together effectively, with support for open APIs and industry standards
- Security and compliance: Telecom software needs to process and store sensitive customer data securely and in compliance with standards such as GDPR and ISO 27001
Scalable and Flexible for Tomorrow
As your networks grow more complicated and greater capacity is required, your solutions should scale. Scale without reengineering your infrastructure and software that monitors microservices. Cloud-based platforms offer the flexibility to launch services in new geographies or cover temporary peaks in traffic. Don’t forget to stay away from licensing models that will penalize you for getting bigger.
Focus on Integration and Compatibility
CSPs generally have dozens of systems running at the same time, from CRM to billing to network monitoring systems. As you shop, evaluate solutions that work well with your tech stack and can be easy to hook into. Integration eliminates data redundancy and manual entry and speeds up processes.
Open APIs and adherence to common telecom standards, set by an industry body or some other group of concerns, are good signs that the software will play nicely with others. Tight integration, just like apps that play nice, helps keep your operations under one roof and makes onboarding new services a breeze.
UX and Training Support Are Important Too
Always remember that all of the bells and whistles in the best software don’t help you if your individuals can’t use it. Choose networks that have a user-friendly dashboard, easy-to-use features, and intuitive navigation. You may also want to ensure that the software meets any industry regulations.
For global carriers, that could be GDPR, ISO certificates, or regional telco requirements. Last, make sure that the telecom software’s target availability is 99.999% or above. Automatic backups and disaster recovery-as-a-service tools are crucial components of a robust and reliable solution.
Look to the Future in Making Software Choices for Telecom Growth
Keep in mind that telecom CSPs are active in a tough business with ever-growing competitive dynamics. The strongest tools are those that facilitate automation, real-time action, security, integration, and growth. Furthermore, optimizing network operations, managing peak traffic, and automating customer service are a few ways that a software-driven telecom network can enhance your capabilities.
