Amazon CEO Andy Jassy says the company’s latest big round of layoffs — about 14,000 corporate jobs — wasn’t triggered by financial strain or artificial intelligence replacing workers, but rather a push to stay nimble.
Speaking with analysts on Amazon’s quarterly earnings call Thursday, Jassy said the decision stemmed from a belief that the company had grown too big and too layered.
“The announcement that we made a few days ago was not really financially driven, and it’s not even really AI-driven — not right now, at least,” he said. “Really, it’s culture.”
Jassy’s comments are his first public explanation of the layoffs, which reportedly could ultimately total as many as 30,000 people — and would be the largest workforce reduction in Amazon’s history.
The news this week prompted speculation that the cuts were tied to automation or AI-related restructuring. Earlier this year, Jassy wrote in a memo to employees that he expected Amazon’s total corporate workforce to shrink over time due to efficiency gains from AI.
But his comments Thursday framed the layoffs as a cultural reset aimed at keeping the company fast-moving amid what he called “the technology transformation happening right now.”
Jassy, who succeeded founder Jeff Bezos as CEO in mid-2021, has pushed to reduce management layers and eliminate bureaucracy inside the company. Amazon’s corporate headcount tripled between 2017 and 2022, according to The Information, before the company adopted a more cautious hiring approach.
Bloomberg News reported this week that Jassy has told colleagues parts of the company remain “unwieldy” despite efforts to streamline operations — including significant layoffs in 2023 when Amazon cut 27,000 corporate workers in multiple stages.
On Thursday’s call, Jassy said Amazon’s rapid growth led to extra layers of management that slowed decision-making.
“When that happens, sometimes without realizing it, you can weaken the ownership of the people that you have who are doing the actual work and who own most of the two-way door decisions — the ones that should be made quickly and right at the front line,” Jassy said, using a phrase popularized by Bezos to help determine how much thought and planning to put into big and small decisions.
The layoffs, he said, are meant to restore the kind of ownership and agility that defined Amazon’s early years.
“We are committed to operating like the world’s largest startup,” Jassy said, repeating a line he’s used recently.
Given the “transformation” he described happening across the business world, Jassy said it’s more important than ever to be lean, flat, and fast-moving. “That’s what we’re going to do,” he said.
Jassy’s comments came as Amazon reported quarterly revenue of $180.2 billion, up 13% year-over-year, with AWS revenue growth accelerating to 20% — its fastest pace since 2022.
Amazon said it took a $1.8 billion severance-related charge in the quarter related to the layoffs.
Amazon joins other tech giants including Microsoft that have trimmed headcount this year while investing heavily in AI infrastructure.
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