Marks and Spencer has said that some customer data was stolen by hackers who launched a devastating cyber attack that is still affecting shoppers.
In their latest update this morning, they said ‘some customer information has been taken’, however said this did not include ‘useable card or payment details or account passwords, so there is no need for customers to take any action’.
Users would be prompted to change their passwords nevertheless, however, to give them ‘extra peace of mind’.
In the message, chief executive Stuart Machin said: ‘Everyone at M&S is working around hte clock to get things back to normal for our customers as quickly as possible, and we are very sorry for any inconvenience they have experienced. Our stores remain open as they have throughout.’
The high street chain did not say how many customers had been affected.
Shoppers are still unable to buy M&S products online via their website or app due to the cyber attack, while shops have also been hit with empty shelves.
The retailer first blocked online orders on April 25, meaning this is now the third week where a major part of their sales is complete out of action.
The incident first caused problems for the retailer’s contactless payments and click and collect orders, while it has also impacted some availability in stores.
Marks and Spencer has not been the only major brand affected by a cyber attrack in recent weeks.
Harrods was hit, with upmarket shoppers warned that the company had ‘restricted internet access’, leaving some unable to pay.
Meanwhile, hackers are also thought to have accessed the personal details of shoppers at Co-op.
They claimed to have obtained data related to 20 million customers who signed up to the supermarket’s membership scheme, a number which the company has neither confirmed nor disputed.
More to follow.
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