Customer Service Roles Most Likely to Feel AI Sting
Elsewhere, the report indicates that customer service roles are the most likely to be replaced with AI in 2026, with 54% of respondents in agreement. Administrative or clerical jobs are next up at 49%, followed by IT and technical support at 47%.
Reportedly, these functions already overlap with the areas in which AI is most commonly used, including data analysis (61%), summarizing meetings and documents (58%), and research (56%). Therefore, the leap to automation will be a lot smoother.
But rather than posing an existential threat to people’s roles, this shift presents an opportunity for many. According to Rachel Serwetz, career advisor at AI Resume Builder: “Professionals should start by learning the AI tools most relevant to their field. For example, if AI is adopted for customer service, administrative, or IT work, there will still be a need for people to manage and oversee those tools.”
