It would seem that there’s a massive outage affecting Samsung TVs, and currently the issue doesn’t have a clear path to a solution.
Sometime around July31st/August 1st, Samsung TV users reported issues with loading apps. Effectively it seems as if the Samsung Smart Hub is not working.
Samsung doesn’t appear to have acknowledged or officially commented on the issue yet, and we have asked for a comment but at the time of publication have not received a response. We’ll update this article if Samsung do respond.
The issue appears to have affected Samsung TV users across the world, from older models to newer models such as the S95F. Downdetector has reported thousands of outages with Samsung TVs in the past 24 hours.
Users have reported being stuck at the Terms & Conditions page after resetting the TV, while others have said that no apps are working aside from Netflix. Considering Netflix routes data through its own servers and not Samsung’s, that would suggest that the fault lies on the Samsung servers and not somewhere else.
Our advice is that you do not reset your TV, as resetting the TV to its factory state means it has to connect to the servers to retrieve information and start downloading data and content; and if it can’t access the server, your TV will be stuck on the Terms & Conditions and unable to move past until it can access the server.
Neither a soft (turning the TV off at the plug for thirty seconds) or hard reset will work, so you’re best advised to leave your TV as is in its current state until a fix is sent out.
These issue doesn’t mean the TV doesn’t work at all, TV and sound should work just fine if you decide to plug in a streaming stick or device, as other streaming devices do not appear to be affected by this outage. But to repeat we’d advise that you do not reset your Samsung TV until a solution is found.
