Customers have been unable to get their Tesco groceries online due to a problem with the website and app today.
The supermarket said its IT teams were working to fix the issue, which began just before 10am.
Shoppers posted online about how they were unable to complete their online shopping via the grocer’s app or website.
Rival supermarket Iceland wasted no time in trolling the retailer online, posting: ‘Tesco’s website is down…April Fools, oh wait, it’s not a joke’
When another user responded that this was ‘cold’, their social media manager replied that it was ‘still a burn’.
Writing on X this morning, one user posted: ‘whats going on?? your website and app isnt working?’
Another wrote: ‘Your website is broken. I am due a delivery today. Ordered online. Will this affect it?’
Responding to customer complaints, Tesco said: ‘We are aware of issues with our app and website, I’m sorry for any inconvenience this has caused.
‘Our I.T teams are working hard to have this fixed as soon as possible, please keep checking back periodically and hopefully they will be working shortly.’
According to service status website Downdetector, hundreds of Tesco customers began reporting problems with both the firm’s website and app at about 9.45am, and more than 500 reports were logged with the site.
A Tesco spokesperson said: ‘We are working hard to fix a technical issue that is temporarily impacting customers using our website and app. We’re sorry for the inconvenience.’
The supermarket has not said what has caused the issue, or if it is affecting deliveries.
In February the firm was hit by an online shopping glitch which caused items to be removed from customer baskets, or marked as unavailable, as they tried to complete an online shop.
Tesco said it had been caused by a ‘technical issue’ with some customer baskets.
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