Some Reddit users have complained that the loyalty discount has been taken away. User tangodownrookie says that Verizon offered them a discount of $20 per line when they were about to leave, which not only convinced them to stay but also to add another line. On top of that, they also got a new phone through the carrier, which has a financing term of three years. The discount has been pulled.
I almost pulled the trigger but when I generated my transfer pins I got some loyalty discounts at 20 per line….was too good to pass up. So stupid me, I added another line (more revenue for them), and my loyalty discounts magically disappears. I got a new phone so hooked for 3 years.
—tangodownrookie, Reddit user, July 2025
It’s also possible that changes made recently to their accounts have made them ineligible for the discount, or they have applied a new promo that isn’t stackable with these discounts. It could also be an error.
Either way, Verizon should be able to provide clarity, but tangodownrookie isn’t willing to reach out to them, claiming customer service has proven inept in helping them sort out similar issues in the past. They have been with Verizon for more than 20 years, so we can’t be dismissive of their claims, although it’s worth pointing out that the carrier has overhauled the customer service experience and contacting the company is worth a shot.
Other customers have had similar issues in the past. Verizon removes discounts abruptly sometimes and without warning. This leaves a bitter taste customers’ mouths.
While Verizon may have its reasons, the company should ideally be transparent and forthcoming about all the terms and conditions to prevent any misunderstandings.
We have reached out to the company for clarity on the issue and will update the article if we hear back.
