By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
World of SoftwareWorld of SoftwareWorld of Software
  • News
  • Software
  • Mobile
  • Computing
  • Gaming
  • Videos
  • More
    • Gadget
    • Web Stories
    • Trending
    • Press Release
Search
  • Privacy
  • Terms
  • Advertise
  • Contact
Copyright © All Rights Reserved. World of Software.
Reading: Verizon rep literally begs for top feedback score from customer in bonkers chat session
Share
Sign In
Notification Show More
Font ResizerAa
World of SoftwareWorld of Software
Font ResizerAa
  • Software
  • Mobile
  • Computing
  • Gadget
  • Gaming
  • Videos
Search
  • News
  • Software
  • Mobile
  • Computing
  • Gaming
  • Videos
  • More
    • Gadget
    • Web Stories
    • Trending
    • Press Release
Have an existing account? Sign In
Follow US
  • Privacy
  • Terms
  • Advertise
  • Contact
Copyright © All Rights Reserved. World of Software.
World of Software > News > Verizon rep literally begs for top feedback score from customer in bonkers chat session
News

Verizon rep literally begs for top feedback score from customer in bonkers chat session

News Room
Last updated: 2025/07/06 at 5:12 AM
News Room Published 6 July 2025
Share
SHARE
The metrics system used by most carriers is designed to incentivize reps by threatening them with the possibility of losing their jobs unless they push a certain number of accessories to customers each month or meet their quota by selling a specific number of wearable devices. Some reps must get a certain percentage of their customers to sign up for device insurance, or purchase power adapters. Those who don’t meet their numbers are at risk of getting fired.
With all of this pressure put on them, it is no wonder that many sales reps have been accused of adding extra lines, insurance, or tablets to a customer’s invoice without their consent. The executives running the show at firms like Verizon, T-Mobile, and AT&T have created a monster. A Verizon customer couldn’t believe what he was seeing after he finished the chat he was having with the rep who was helping him deal with problems he was having with international data and roaming.
As the customer said in his social media post on Reddit, after thanking the rep “named Angel” for his time and ending the chat, he was stunned by what Angel wrote. The Verizon rep was literally begging for the customer to give him the highest possible feedback score of 5. The rep wrote, “Please give me a five, not a four or below. I’m begging you. I don’t want to be in hell.” The rep also wrote to the customer, “Please have mercy. I’m begging you!” 

To show how seriously he needed that “five” rating from the Verizon customer he helped, Angel also wrote, “I am very sorry. I hope it was a five out of five service! I don’t want to be in hell! Please help me. Please have mercy!”

A former Verizon rep says that Angel actually has a reason to panic since the carrier’s executives consider that “anything below a 5 is a fail” because Verizon is supposed to be providing 5-star service. This former Verizon rep also confirmed that the feedback survey score you give the rep will affect his pay. If Angel were to fall below a certain level with the surveys related to his quality surveys, he could lose his payout for that Key Performance Indicator.

I know some customers become glib when responding to surveys because they really don’t believe that they have the power to affect a rep’s pay. But apparently, they do. While it is not becoming to see a rep write messages like this, begging to be given a good performance score, this is the result of the ridiculous metric system that wireless executives use to squeeze more sales out of customers to keep their top line rising every quarter. 

Executives of the big three in the U.S., Verizon, T-Mobile, and AT&T, try to push their revenue higher every three months. That’s because they believe that by reporting higher revenue each quarter, their stock prices will move higher helping to fatten their wallets.

Get a Motorola Razr 2025 for just $199.99!

Switch to a 2-month Total 5G or 5G+ plan with Total Wireless and score this foldable deal.

We may earn a commission if you make a purchase


Check Out The Offer

Read the latest from Alan Friedman

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.
By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Share This Article
Facebook Twitter Email Print
Share
What do you think?
Love0
Sad0
Happy0
Sleepy0
Angry0
Dead0
Wink0
Previous Article Get a free $100 Amazon gift card when you preorder Samsung’s 32-inch M7 smart monitor
Next Article Pure Smart Filament Lamp Wi-Fi Enabled Tunable White Review: Modern Looks With Vintage Style
Leave a comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Stay Connected

248.1k Like
69.1k Follow
134k Pin
54.3k Follow

Latest News

Moment cabin is swept away in deadly Texas floods with ‘so many people’ inside
News
Recover Lost Crypto with Expert Crypto Recovery Services
Gadget
FCC Chair’s ‘Build Agenda’ for Broadband Expansion Looks Familiar
News
Apple Music iOS 26 vs iOS 18: AutoMix, Liquid Glass, and lyrics in your language
News

You Might also Like

News

Moment cabin is swept away in deadly Texas floods with ‘so many people’ inside

6 Min Read
News

FCC Chair’s ‘Build Agenda’ for Broadband Expansion Looks Familiar

7 Min Read
News

Apple Music iOS 26 vs iOS 18: AutoMix, Liquid Glass, and lyrics in your language

13 Min Read
News

Love Island USA’s Cierra Ortega exits show after ‘racism’ scandal

2 Min Read
//

World of Software is your one-stop website for the latest tech news and updates, follow us now to get the news that matters to you.

Quick Link

  • Privacy Policy
  • Terms of use
  • Advertise
  • Contact

Topics

  • Computing
  • Software
  • Press Release
  • Trending

Sign Up for Our Newsletter

Subscribe to our newsletter to get our newest articles instantly!

World of SoftwareWorld of Software
Follow US
Copyright © All Rights Reserved. World of Software.
Welcome Back!

Sign in to your account

Lost your password?