The Unified Communications Supplier (UCAAS) Wildix has presented Wilma AI, an integrated communications system promoted by agricultural. Already available on all Wildix platforms, Wilma transforms daily communication into intelligent and real -time execution.
The announcement comes after last month Wildix announced its agricultural abilities, with a turn towards a more autonomous and aware of the context in work environments. With Wilma, in addition, Wildix clarifies its purpose, expands its scope and makes its value tangible for partners and customers.
As we have mentioned, Wilma AI will be integrated into all Wildix solutions, including X-Bees, X-Hoppers and Collaboratio tools. Wilma AI is designed to support human teams, improving the fluidity of daily communication. Listen, understand the context and act where you need: summarize a call, update a system, redirect a request or show useful information.
Wilma works thanks to Wildix’s agricultural AI, designed to understand the context, make decisions and act independently, always in line with the tools, tone and working flows of each company. It can be implemented quickly through an environment without code, or climbing through open APIs, integrating into any environment.
His main work is to monitor all kinds of activities. From registering call notes and update CRM records to detect urgent applications or share key information during a conversation. It is prepared to work with more than 15 languages, allowing Wilma to adapt to the work style of global teams.
For example, you can speak Spanish in the registry, French by WhatsApp or German and English in a chat with customers. Always with the precision and privacy required by the standards currently in force. That is why it is fully compatible with the GDPR. Integrated in voice, chat, SMS, WhatsApp and Web, coordinates daily communication through different channels.
Wilma AI is already integrated into more than 2,000 business environments, generating results in multiple sectors through autonomous results -oriented actions. In Health it manages out -of -time agendas, verifies insurance, starts follow -up and automatically update the patience systems. In Retail, it executes actions, such as activating refueling, in real time. It also reports incidents with automatic climb and applies promotions to active carts. All by voice, without screens or intervention of supervisors.
When used in professional services, register meetings, updates CRM flows, schedule the next steps to be taken and redirect the tasks to the corresponding equipment. In Education, it coordinates registration and communication processes between departments, and in public services channels consultations, shows internal regulations and rapid scale urgent issues.
Wilma also connects physical and digital environments, and makes an online interaction trigger real -time synchronized actions with store systems. This ensures continuity, and not only context, in all channels.
Delete Tomasoni, Cmo de Wildixhe pointed out that «Wilma represents the next step in the collaboration between human teams and AI: reliable, safe and without friction. It is designed to act where it matters most, helping companies to move faster and communicate more effectively«.
